Topics

1

Mitel MiVoice Business/MCD/3300 / Voice Mail for a Hunt Group

« on: May 17, 2011, 05:45:27 AM »

Hi

I do not claim to be an expert on Mitel systems and was hoping for some assistance with setting up voice mail on a Hunt Group.
I have created a Hunt Group for our technical team and have been trying to setup a voice mail for it but everytime I try it never works.  While investigating how to configure this it keeps refering to 'Class of Service Options Assignment' form but I must admit its confusing me a little.

All I need to do is setup a voice mail for the Hunt Group Ext, which is a virtual ext and would appreciate any help to enable this, so any advise would be welcomed.

Thanks

Mark

2

Mitel MiVoice Business/MCD/3300 / Hunt Group Extension Not Obtainable from DDI Number

« on: April 11, 2011, 07:10:03 AM »

Mitel 3300 ICP

Hi All

I have setup 2 Hunt Groups for 2 divisions of our Sales Dept which both have similar Extension numbers (6661 and 6662)
These extensions I assumed would use the same in the direct dial to the extension eg.

Ext. 6661 - DDI (Area Code) 856661
Ext. 6662 - DDI (Area Code) 856662

Unfortunately I dial the number but it gives an INVALID return.
Our Phone Extension usually end in 64** or 65** but we are running out so I used them 66** for the hunt group's

How can I setup the system to allow me to specify this these numbers for these Extension, especially as letters have gone out customers with the new number?

Please help me resolve this as it could be rather embarrising :0( - All help greatly received!!

Many thanks

Mark

3

Mitel MiVoice Business/MCD/3300 / Hunt Group Call rotation

« on: April 04, 2011, 05:54:34 AM »

Hi

I have a request to setup a hunt group for 5 technical product guys, although the request is kind of different in the way that their manager wants the calls to be handled a specific way (see below):

If all tech guys are not on a call and a call comes in, then the first person named in the hunt group should get the call (Pretty normal right?). 

Then when the same scenario exists (all tech guys are not on a call) and the next call comes in, the manager wants the call to automatically ring the next person listed below in the hunt group.

So effectively they want each tech guy to receive the call in sequence so no-one is a primary contact exactly, meaning new calls are shared between each tech guy equally in rotation.

Can you tell me if this is funtionality is possible to configure with this system?

Many thanks

Mark