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Mitel SX200, SX2000, and older SX platforms / Mitel SX2000 dialing 911 without dialing 9 to get out

« on: February 07, 2022, 04:48:49 PM »

I am working on a Mitel SX2000 and I am trying to setup it up so that dialing 911 will automatically go out so that 9 911 doesn't have to get dialed.  When I go into ARS and try to create a route for leading digit 9 with 11 as digits following and number of digits to follow it returns "the digits already exist"  when I look at all the routes with 9 being the leading digit there are no routes that actually have 11 following.  If I do a dgt trace 911 it shows up as a hunt group (38) but I can not find it in the hunt group form.  Also in Call Rerouting Assignment I show 911 is a number like all my other extensions, but it is not a extension number.  Any help would be appreciated.

Adam Akers