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Mitel MiVoice Business/MCD/3300 / new user
« on: January 30, 2022, 04:58:38 PM »
hi there, great forum, much info,
registered to ask few questions about 5540 IP console that we use in our business and some changes i need to do on the machine
greets to all!
EDIT:
Was searching for the issue I have, however unlucky, so I might ask here, not to spam any unnecessary subforum.
In our company we are using Mitel 5540 IP console for our telephone operator and 5340e phones around the place.
Usually we never had to touch the night mode settings, which were set up by Mitel technician initially when the system was installed.
Current night mode setting is as following:
During the day, operator is using Day function and receiving phone calls through extension #0 and that is all fine.
At the end of the shift, operator activates the Night mode, which routes all calls to #0 to another extension on 5340e phone.
Until now, operator always finished the shift at midnight and the night mode was set at midnight to switch over to the other extension, however, due to recent changes in schedule, operator is now finishing at 9pm, so we need to configure the Night mode to start at 9pm instead of midnight.
There is a setting somewhere either in the console itself or in Mitel MCD that I have access to, however, I am unable to find the option to change the night mode start from midnight to 9pm.
Because of all this, our operator is unable to leave the workplace until midnight and it is very inconvenient for them.
Is there any way to change the setting of the night mode to start at 9pm instead of midnight?
registered to ask few questions about 5540 IP console that we use in our business and some changes i need to do on the machine
greets to all!
EDIT:
Was searching for the issue I have, however unlucky, so I might ask here, not to spam any unnecessary subforum.
In our company we are using Mitel 5540 IP console for our telephone operator and 5340e phones around the place.
Usually we never had to touch the night mode settings, which were set up by Mitel technician initially when the system was installed.
Current night mode setting is as following:
During the day, operator is using Day function and receiving phone calls through extension #0 and that is all fine.
At the end of the shift, operator activates the Night mode, which routes all calls to #0 to another extension on 5340e phone.
Until now, operator always finished the shift at midnight and the night mode was set at midnight to switch over to the other extension, however, due to recent changes in schedule, operator is now finishing at 9pm, so we need to configure the Night mode to start at 9pm instead of midnight.
There is a setting somewhere either in the console itself or in Mitel MCD that I have access to, however, I am unable to find the option to change the night mode start from midnight to 9pm.
Because of all this, our operator is unable to leave the workplace until midnight and it is very inconvenient for them.
Is there any way to change the setting of the night mode to start at 9pm instead of midnight?