Topics

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Mitel MiVoice Business/MCD/3300 / Call not routing to voicemail when called from internal number

« on: June 01, 2023, 01:42:59 PM »

Strange behavior and I'm not even sure where to look.   If I call an extension with the DID number from an external phone, if no one picks up it correctly routes the call to voicemail.   If however I call that extension from another extension, if no one picks up, it routes to another extension.   I need it all none pick ups to go to voicemail.   I can't find where the internal call goes to another extension.  We do have a "call rerouting first alternative" that redirects to dial "4" which is our voicemail number but I can't find any setting showing it should redirect to our front office extension.

Can anyone try to help me find it?

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Mitel MiVoice Business/MCD/3300 / Receive a direct page on a 5330 Ip phone through the headset?

« on: February 13, 2023, 03:48:29 PM »

On a 5330 IP phone,  if I set it up for Direct Paging Handsfree Answerback, will the page come out of the headset jack as well as the handsfree speaker?

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Mitel MiVoice Business/MCD/3300 / Adding Algo 8186 Horn to a paging group

« on: February 10, 2023, 02:19:34 PM »

Our school bought some Algo 8186 IP Horns to use paging horns for lockdown notification.   I added them as a generic SIP device and gave each of them an extension.  So I can call and page each of them individually.  The problem is I can't add the extensions to our current paging groups because apparently these devices aren't "compatible".   Is there a different device type to select or is there a way to configure the Algo horn so the Mitel box think it's a voip phone that can add to a paging group?

Anyone else add Algo IP horns to your phone system?

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Mitel MiVoice Business/MCD/3300 / Help with CPN substitution

« on: August 11, 2021, 06:01:54 PM »

Hello Friends!
I was wondering if someone could advise me how to setup CPN substitution.
I used an extension outside of a certain range and now I want to setup that extension with the
same CPN substitution as that range. 
I added one under DID Ranges for CPN substitution form under Trunks\SIP but it didn't work.
Did I put it in the wrong place or is there another place I need to update as well.

Thanks!