Topics

1

Mitel Software Applications / Connect iOS app going to sleep/run in background behaviour

« on: May 27, 2021, 04:22:00 AM »

Am I missing something or does the Mitel Connect iOS app have to be open and running in the foreground to receive calls??

Minimise it, or switch to another app, and after a short while it seems that Connect iOS goes offline and won't receive calls. When I open the app again it reconnects and my presence updates from 'Offline' to 'Available'.

Have been through the options (both in the app itself and iOS) but can only see the 'Keep Wi-Fi Connected' option in the app: obviously this is enabled.

Surely this can't be normal operating behaviour?   

2

SIP On Mitel / Caller ID passthrough from analogue lines

« on: April 01, 2021, 07:18:30 AM »

Hi, a newbie here.

We've 3x analogue voice lines hooked up to a ShoreGear 50 switch running Mitel.
Caller ID isn't getting passed through from the analogue lines.

Our Mitel support team are telling me that it's not possible to have CID passed through from an incoming call on an analogue line. Therefore if I miss a call on Mitel Connect and it diverts to my cellphone it will only ever be able to show the incoming CID as the main company analogue trunk number.

They're telling me the only way to get CID passing through correctly is to upgrade the voice trunks to PRI/SIPs.

Is this correct? Or is it they just can't be bothered to try and make it work?