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MiVoice Office 250/Mitel 5000 / 5000 Voicemail to email issue
« on: September 07, 2020, 03:06:17 PM »
Hello all,
Spend a quite a bit of time trying to resolve an issue with sending Voicemail to email. Hopefully will get some suggestions here.
Here is my complete story:
The feature been working for about 2 years since the phone system been installed. About 1 year ago the feature stopped working but our IT administrator did not care much about it. Now he is gone and Im trying to fix it. First blamed on the new firewall that was installed about a year ago. Crossed it out when temporary connected the old firewall. Tried to use third-party email client (Sylpheed if anybody curious) to send the email over SMTP, got the message on Gmail account that we use for VM about third-party application login has been blocked. Went through gmail setup proccess generating unique password for third-party applications. Now email client can send the emails over SMTP using following settings:
SMTP server: smtp.gmail.com
SMTP port: 465
SSL enabled
SMTP Authentication enabled
At this point I can say it's not a firewall issue. Even tried to disconnect Mitel controller and use it's internal IP address on my desktop with email client - still ok.
Got access to firewall logs and I can see 465 port requests when sending by email client but I can not see any requests when Mitel is trying to send VM to email.
Here is my Mitel settings related to VM to email feature:
IP Settings:
Module IP address: 10.238.203.50 (internal network)
Module subnet mask: 255.255.255.0
Module gateway: 10.238.203.2 (firewall, the same on all computers computers within our network)
DNS Primary IP: 10.238.203.3 (Windows server,the same on all computers within our network)
DNS Secondary IP: 8.8.8.8 (Google public DNS server, just in case)
DNS Search list: the same from internal DNS server
E-mail Gateway:
Administrator e-mail address: donotreply@ourserver.com (shouldn't matter as long as valid format?)
E-mail real name: Mitel VoiceMail (shoudn't matter as long as no special characters)
E-mail SMTP port: 465
SMTP server: smtp.gmail.com
E-mail System: SMTP
E-mail username: ***@gmail.com
Gateway Password: *** (the same as for third-party app)
Mailbox E-mail Sync settings:
Sync level: Forward & Copy
Enable SSL for Server Connection: Yes
E-mail Account folder: INBOX
E-mail Address for Voice Messages: ***@gmail.com
Synchronize MWI with E-mail Client: Yes
Here is the log from mail.mainlog file:
Sep 7 13:08:54 Tri-Way exim[4563]: 1kFKdR-0001Bb-Qx <= XXX@gmail.com U=root P=local S=158817 T="[0:08] Message for MB 233 from a caller at (XX) XXX-XXXX"
Sep 7 13:08:57 Tri-Way exim[4568]: 1kFKdR-0001Bb-Qx smtp.gmail.com [173.194.204.108] No route to host
Sep 7 13:08:58 Tri-Way exim[4566]: 1kFKdR-0001Bb-Qx == XXX@destination.com R=smarthost T=remote_smtp defer (113): No route to host
Sep 7 13:08:58 Tri-Way exim[4566]: 1kFKdR-0001Bb-Qx ** XXX@destination.com: retry timeout exceeded
Sep 7 13:08:58 Tri-Way exim[4577]: 1kFKdW-0001Bp-7Z <= <> R=1kFKdR-0001Bb-Qx U=mail P=local S=107948 T="Mail delivery failed: returning message to sender"
Sep 7 13:08:58 Tri-Way exim[4566]: 1kFKdR-0001Bb-Qx Completed
Sep 7 13:08:58 Tri-Way exim[4579]: 1kFKdW-0001Bp-7Z ** XXX@gmail.com R=smarthost T=remote_smtp: retry time not reached for any host after a long failure period
Sep 7 13:08:58 Tri-Way exim[4579]: 1kFKdW-0001Bp-7Z Frozen (delivery error message)
Please, let me know if I missed anything or you have any further questions.
Thanks in advance.
Spend a quite a bit of time trying to resolve an issue with sending Voicemail to email. Hopefully will get some suggestions here.
Here is my complete story:
The feature been working for about 2 years since the phone system been installed. About 1 year ago the feature stopped working but our IT administrator did not care much about it. Now he is gone and Im trying to fix it. First blamed on the new firewall that was installed about a year ago. Crossed it out when temporary connected the old firewall. Tried to use third-party email client (Sylpheed if anybody curious) to send the email over SMTP, got the message on Gmail account that we use for VM about third-party application login has been blocked. Went through gmail setup proccess generating unique password for third-party applications. Now email client can send the emails over SMTP using following settings:
SMTP server: smtp.gmail.com
SMTP port: 465
SSL enabled
SMTP Authentication enabled
At this point I can say it's not a firewall issue. Even tried to disconnect Mitel controller and use it's internal IP address on my desktop with email client - still ok.
Got access to firewall logs and I can see 465 port requests when sending by email client but I can not see any requests when Mitel is trying to send VM to email.
Here is my Mitel settings related to VM to email feature:
IP Settings:
Module IP address: 10.238.203.50 (internal network)
Module subnet mask: 255.255.255.0
Module gateway: 10.238.203.2 (firewall, the same on all computers computers within our network)
DNS Primary IP: 10.238.203.3 (Windows server,the same on all computers within our network)
DNS Secondary IP: 8.8.8.8 (Google public DNS server, just in case)
DNS Search list: the same from internal DNS server
E-mail Gateway:
Administrator e-mail address: donotreply@ourserver.com (shouldn't matter as long as valid format?)
E-mail real name: Mitel VoiceMail (shoudn't matter as long as no special characters)
E-mail SMTP port: 465
SMTP server: smtp.gmail.com
E-mail System: SMTP
E-mail username: ***@gmail.com
Gateway Password: *** (the same as for third-party app)
Mailbox E-mail Sync settings:
Sync level: Forward & Copy
Enable SSL for Server Connection: Yes
E-mail Account folder: INBOX
E-mail Address for Voice Messages: ***@gmail.com
Synchronize MWI with E-mail Client: Yes
Here is the log from mail.mainlog file:
Sep 7 13:08:54 Tri-Way exim[4563]: 1kFKdR-0001Bb-Qx <= XXX@gmail.com U=root P=local S=158817 T="[0:08] Message for MB 233 from a caller at (XX) XXX-XXXX"
Sep 7 13:08:57 Tri-Way exim[4568]: 1kFKdR-0001Bb-Qx smtp.gmail.com [173.194.204.108] No route to host
Sep 7 13:08:58 Tri-Way exim[4566]: 1kFKdR-0001Bb-Qx == XXX@destination.com R=smarthost T=remote_smtp defer (113): No route to host
Sep 7 13:08:58 Tri-Way exim[4566]: 1kFKdR-0001Bb-Qx ** XXX@destination.com: retry timeout exceeded
Sep 7 13:08:58 Tri-Way exim[4577]: 1kFKdW-0001Bp-7Z <= <> R=1kFKdR-0001Bb-Qx U=mail P=local S=107948 T="Mail delivery failed: returning message to sender"
Sep 7 13:08:58 Tri-Way exim[4566]: 1kFKdR-0001Bb-Qx Completed
Sep 7 13:08:58 Tri-Way exim[4579]: 1kFKdW-0001Bp-7Z ** XXX@gmail.com R=smarthost T=remote_smtp: retry time not reached for any host after a long failure period
Sep 7 13:08:58 Tri-Way exim[4579]: 1kFKdW-0001Bp-7Z Frozen (delivery error message)
Please, let me know if I missed anything or you have any further questions.
Thanks in advance.