Topics

1

Mitel MiVoice Business/MCD/3300 / Key Template questions

« on: August 14, 2020, 12:02:25 PM »

So I'm setting up a new MiVB and have a question regarding the Key Templates. I'm wanting to setup a template that will program line 1 with the label being the extension number and line 2 being a multicall identical to line 1. Is this possible to do as a template or do I have to go manually though each extension and configure the keys? See this image for how I'm setting this up. Is there a way to do this with a template?

2

Mitel MiVoice Business/MCD/3300 / Integrated Configuration Wizard issues

« on: August 10, 2020, 09:31:55 AM »

We are trying to use the new Mitel Integrated Configuration Wizard to program a 9.1 controller/MiVB/MiCollab for the first time and have hit a wall.  Below are the last few lines of the error log that is generated. If you would like to see the whole log I can post it up as well. Been searching Mitel's KMs and cannot find any information on this. We just opened a ticket with Mitel but figured I could reach out here for a potential faster solution. The version of the Wizard being used is 7.0.3.2 which was the stated version in the release notes for 9.1.


[Fri Aug 07 17:11:30 CDT 2020]: ConfigLog (step): Verifying MiVoice Business Release Limits...

[Fri Aug 07 17:11:30 CDT 2020]: CWW: Verify MiVoice Business Release Limits
[Fri Aug 07 17:11:30 CDT 2020]: SCW: Active software version retrieved: 20.1.0.87.
[Fri Aug 07 17:11:30 CDT 2020]: CWW: Finished checking MiVoice Business Release Limits in 0 (secs).
[Fri Aug 07 17:11:30 CDT 2020]: Verifying MiVoice Business Release Limits...

[Fri Aug 07 17:11:30 CDT 2020]: SCW: Active software version retrieved: 20.1.0.87.
[Fri Aug 07 17:11:30 CDT 2020]: MiVoice Business release version is 20.1.0.87.
[Fri Aug 07 17:13:20 CDT 2020]: Failed to connect to MiCollab via Thrift
[Fri Aug 07 17:13:20 CDT 2020]:
Finished configuring MiVB and MiCollab Server XXX.XXX.XXX.XXX.
[Fri Aug 07 17:13:20 CDT 2020]: Failed to Create MiConfigWizard Zip File. File
not uploaded to MiVB and MiCollab Server .

3

Mitel Software Applications / MSL/MiCollab SFTP Access Issues

« on: July 16, 2020, 03:43:49 PM »

Hello all! I've been working through doing certificate updates ahead of the Aug 21st deadline and I keep running into an issue that I could use some insight on.

All our physical devices have been upgrading mostly without issues but our VMs that are running MSL/MiCollab sometimes have an issue allowing SFTP connections. We have to reboot the devices and then we can access SFTP to transfer the certificate files. However, we have to wait until after hours for each client to perform the reboot and it's really slowing us down. I have been looking but have been unable to find an answer to this question, is there a command to reset the SFTP service inside MSL or something similar that could allow us to regain access via SFTP without a reboot? I am able to use Putty to SSH into the devices.

Using known good UN/PW this is what we receive when attempting to SFTP using FileZilla, WinSCP has similar results/errors: FATAL ERROR: Received unexpected end-of-file from SFTP server

Thanks all!