Topics

1

Mitel MiVoice Business/MCD/3300 / Nupoint Voicemail to email, SOMETIMES shows voicemail port x801, x802 etc

« on: October 30, 2020, 06:42:13 PM »

Hello All,
Spent a lot of time trying to figure out what is causing this.
I have a few phones/extensions that will ALWAYS record the correct caller ID # of a caller, in the email that is forwarded that displays
"Voice Message From xxxXXXxxxx"
However,
I have a few extensions that for the life of me cannot figure out why, but OCCASIONALLY, show "Voice Message From 801"
"Voice Message From 802"
"Voice Message From 803"
"Voice Message From 804"
"Voice Message From 805"
These are our voicemail ports.... 801-806
I have read others mention to check your voicemail ports COS, however when i go to check Ext 801's COS, it does not exist as a mailbox, so there is nothing for me to check.
Where would i check the COS for the "Voicemail Ports" in our case 801-806? I do not see them under users and services

The COS of the phones that have the issue and those that do not, all match...

Thank you!

2

Mitel MiVoice Business/MCD/3300 / Maximum number of Group Park keys reached

« on: March 24, 2020, 12:31:10 PM »

Hi all,
We have a 3300 CXII

with 5330e IP phones.

Recently i setup some new phones we purchased, in Teleworker mode.

Now, this error message i am getting, is when copying keys from existing phones, to these 2 in particular.
copying standard,  multicall line types, and group park keys, that exist on all other 100 ish 5330e IP phones in our org.

these 2 phones, i am getting the error message after copying keys,   "Maximum Number of Group Park keys reached for this park destination DN"

i was able to copy the keys from my phone to another older phone, but these new phones, kept getting this error, even when i had only 1 group park key checked to copy.


The class of service is the same as the phone i am copying from.
I have a feeling this might have something to do with the firmware version on the phones, as these are newer phones we purchased in the last year, the existing phones we have had for along time.

I am a little lost and could use some help or advice.
Thank you all!