Topics

1

MiVoice Office 250/Mitel 5000 / SIP Phone - Show Call ID of Transfers

« on: October 30, 2019, 11:43:48 AM »

Hey all,

Does anyone know a way of showing caller ID after making a transfer? For example, you are in call with an external caller and they ask to be transferred to, let's say, human resources - human resources is x1212. 1212 is listed as "HR DESK" in MiVoice 250 database. "HR DESK" shows as caller ID when you make internal calls to x1212. Is there any way to get the same caller ID when making transfers on a wireless SIP phone - mostly for confirmation that you entered the correct extension for transfer?

Thanks in advance for any help!

2

MiVoice Office 250/Mitel 5000 / Mitel 5624 - Trasnfer Call - Hotkey?

« on: October 25, 2019, 01:09:05 PM »

Hey everyone,

Wondering if anyone has used a Mitel 5624 phone with the device manager and was able to figure out how to create a hotkey for transferring calls while in a call. Typically, you would select "More" then "Transf. To A New Call" and press OK (then continue to enter ext and transfer). Is there a way to do this such as holding down "2" while in call to skip having to use the More menu?

Thanks for any help in advance!!

3

MiVoice Office 250/Mitel 5000 / Hunt Group Extension List - SIP?

« on: October 25, 2019, 02:58:32 AM »

If I can't add a SIP phone to a Hunt Group Extension List (Mitel 5624, for example) will I not be able to use this device to ring simultaneously with an extension (Mitel 53xx)?
Is there a way to add a SIP phone to a Hunt Group Ext List? It doesn't seem to give me an option unless I'm missing something.

4

MiVoice Office 250/Mitel 5000 / Mitel 5624 - External calls not working with Dynamic Extension Express

« on: October 24, 2019, 05:05:58 PM »

Hello!

Recently puchased a Mitel 5624 SIP WIFI phone for our Mitel 5000 server. Have our front desk as Extension 1211, and added the Mitel 5624 extension (1261) in the Dynamic Extension Express profile for the user of the 1211, front desk. When calls are being made internally to the 1211 extension the 1261 extension rings simultaneously, but when external calls are being made to the 1211 extension using its phone number (xxx)xxx-xxxx, the 1261 extension does not ring simultaneously, only the front desk 1211 does.
Is there a certain setting in MiVoice 250 I have to set in order to get the 1261 extension to ring simultaneously no matter what type of call is being made to the 1211 extension?

Thanks!