Topics

1

MiVoice Office 250/Mitel 5000 / Programmable Call Pickup Key?

« on: October 21, 2019, 05:21:06 AM »

Hello all,

Apologies if this is a simple question but I'm still getting to know the system!

We have offices with the Mitel 5312 IP phones, and I know you can use the Feature Key, followed by 4 followed by the extension that is ringing to pick up a call.

However, I'm wondering if there's a way I can program one of the keys so a user just presses this key and it picks up a ringing phone?

Thanks!

2

MiVoice Office 250/Mitel 5000 / Recall back to original hunt group?

« on: October 07, 2019, 07:19:54 AM »

Hello,

Bare with me as I'm a newbie to this software...

So we have 3 hunt groups associated with 3 different DDI's, lets call them Group 1, 2 and 3. 1 and 2 are in the same office, 3 is in a separate office. And they all recall 1 > 2 > 3.

When someone rings Group 1 and it goes unanswered, it recalls to Group 2. If group 2 goes unanswered it recalls to group 3.
This isn't quite how we'd like it; ideally if someone rang the Group 1 DDI, it would recall between Groups 1 and 2 until it get answered.
We only want Group 2 to recall to Group 3 if the call originated from Group 2's DDI.

Is this possible? Or is the recall not as clever as we hope? We have Mitel 5312 Phones.

Thanks!