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Topics - daveym1972

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Hello all,

I we the 3300 system and have noticed since moving to Office 365 now when we get voicemails the vm notification light on the phone (5330) still blink even after listening to the vm. We have to go into the MiCollab End User Portal and delete or save them before the lights stop flashing on the phone. Any ideas how to fix this?

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Mitel MiVoice Business/MCD/3300 / Changing Outbound Call numbers
« on: October 10, 2022, 01:03:57 PM »
We are trying to change the extension number in our PD to show a generic number when calling outside numbers. I have tried the following and it is still set but it shows the internal extension.
Log in to your Mitel system. If you don't know how to do this please see How do I connect to my MN3300 system?
Go to User & Devices, Telephone Directory Management and then the Associated Directory Numbers form.
Click Add and make your changes.
Note: 200 refers to the telephone directory number of your extension etc.
The associated number is the one which will be presented to the called party when you dial out i.e.

Thanks for any assistance in advance.

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Mitel MiVoice Business/MCD/3300 / Mitel 6930 IP Phone
« on: September 12, 2022, 12:43:14 PM »
All -
I am trying to move an existing phone model 5960 to a new phone 6930 and when I change the MAC address and phone model then click save I get an error stating "the line types are not supported". We did just go through an update so maybe this is not how you change phones over any longer?  Line types they are referring to are Application, Headset, Microphone, Phone application, phonebook, Speaker, URL Line. I apologize if I am in the wrong listing. Any help on this is appreciated.

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Mitel MiVoice Business/MCD/3300 / Change outgoing call numbers
« on: April 08, 2022, 10:25:17 AM »
I need to find a way when our dispatchers call out to residents their extension is not displayed. I would like it to show the main number of our PD. I know this is vague but not sure what other info is needed.

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Mitel Software Applications / AWC service error
« on: November 22, 2021, 10:29:41 AM »
I am trying to create a new voicemail and add Audio and Web conferencing but when I try to save I get an error: Create Audio Web Conferencing Service Error. Unable to create user in AWC.

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Mitel MiVoice Business/MCD/3300 / Voicemail recieving error
« on: February 09, 2021, 02:40:40 PM »
I have a user that gets the following error when trying to listen to her vm messages. "The cause load does not exist." This phone is also set up to blink when messages are left for the main line coming in. Not sure if that has anything to do with it. I'm sure you will need more info, please let me know what you need.

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Mitel Software Applications / Call director template chamges
« on: May 20, 2020, 11:49:14 AM »
We are using the Mitel 5500 console and I need to see how to change an existing message or record a new one.
Here is the scenario. When someone calls in the voicemail greeting prompts to either pick opt 1,2 or 3. This information saved in these options is outdated and needs to updated or a new recording added. Can this be done from the phone and recorded or do you have to record the messages and import them into the system some how? I am new to the Mitel system, please let me know if you need more information. Thanks in advance.

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Hello all!!! First time poster here. here is the situation: we purchased some refurbished phones and this one doesn't seem to update properly. I am not sure what the cause is. When registering the phone it starts to download from the TFTP gets to 1484 and then throws an error L2 DL and resets the phone. I did notice that this phone on start up shows MiVoice and I have not seen that before.  I have already tried setting the phone to defaults but the same error occurs. Went from offsite to on premise of the controller and the same error occurs. I am sure you will need more info than what was given but I am not sure what else to give you. Any help is appreciated.

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