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MiVoice Office 250/Mitel 5000 / different phone for staff member now "Dial by Name" is pointing at old extension

« on: June 19, 2019, 05:38:56 PM »

Hello, I am new to Mitel phones.
I was not in charge of the phone system, but an employee quit and now they put me in charge of it.
I did not set up our phone system.
We have an auto attendant, and one of the options is to choose an extension by the first 3 letters of their first name.
This was set up by someone else (after reading through a ton of info online still can't figure out how it works).
One of our staff member's Mitel 5320 phones died and I replaced it with a spare we have.  His extension was x104 now it is x118.  His phone works just fine, incoming calls go to his phone, and voicemails get added to his voicemail extension that he can check.

When someone calls the auto attendant and gets employee by first 3 letters of the first name for our staff member who was @ 104 and now is @ 118
the person calling in gets directed to x104 instead of x118.
Obviously I need to change his extension in the "Dian by Name" system.
I don't know how this works though and reading through a ton of manuals online did not help.
Can someone help me figure this out?

Thanks!!!