Topics

1

Mitel MiVoice Business/MCD/3300 / create non prime extension

« on: September 17, 2020, 12:36:45 PM »

I've inherited a Mitel 3300 cluster from an admin that left the company a few years ago.  I've been able to keep most things running, but I continually have trouble with non prime extensions being used in hunt groups.  Can someone tell me how these are created?

I have several hunt groups with Non Prime Extensions as their members.  Secretaries have a Multicall Key programmed on their sets that point to ANOTHER Non Prime Extension.  Somehow, when a caller calls the hunt group, it rings on the secretary's phone.  I just can't figure out how the non prime extensions in the hunt group ring the totally different non prime extension listed in the multicall key.

If someone could explain how these non prime extensions are created and how they are manipulated, I might finally be able to stretch my brain around how this all works together.

Any insight would be greatly appreciated.

-Bill

2

Mitel Software Applications / Teleworker keeps dropping

« on: March 23, 2020, 07:08:06 PM »

I am setting up teleworkers with various Mitel 5220 and 5330 phones.  At all locations I am successful at connecting the teleworker sets to the MBG.  I can make and receive calls.  However, if a call is not in session, the phones will disconnect after 25 -30 seconds and remain disconnected for 45 - 50 seconds.  They don't appear to be rebooting.  On my newest phones, they actually show the network icon go from Green to White with an orange "!".  After they stay disconnected for 45-50 seconds, they connect back up and you can make and receive calls again for another 25-30 seconds.

I thought maybe the firewall was blocking some sort of traffic, but I built a wide open rule between one remote site and the MBG with the same result.

Wireshark at the phone site shows several TCP retransmissions from the phone that accompany each outage.

I'm completely at a loss on where to look next.  Is there a keepalive packet that I could have misconfigured or something? 
I could really use some help getting this set up so my coworkers can work from home a little better.

I greatly appreciate any guidance anyone can offer.

Thanks,
Bill

3

Mitel Software Applications / Micollab client deployment certificate expired, micollab server certificate not

« on: November 18, 2019, 03:25:28 PM »

I'm trying to deploy some new Micollab clients for iphone users and they are getting an error 33 indicating that the server certificate is expired.  Using a web browser to view the certificate I can see the valid dates and the cert is indeed expired. 

The problem is I can't figure out where to configure THAT certificate.  If I log in to the Micollab server manager, go to Security -> Web Server, I can see the installed certificate and it is not expired.  Obviously there are multiple sites on the server, and they must be using different certificates but I can't figure out how to change the certificate for the deployment site which appears to be located on port 36008 of the same host system. 

For example https://MyMicollabServer.org/server-manager works fine, no cert error. https://MyMicollabServer.org/portal also works correctly.  However, https://MyMicollabServer.org:36008/?S_VER=2&S_KEY=blahblahblah has an expired cert.  Can someone point me in the direction of where that certificate can be updated?

Thank you for any assistance,

Bill

4

Mitel MiVoice Business/MCD/3300 / Minimum permissions to allow editing of keys

« on: May 16, 2019, 06:39:42 PM »

I'm trying to create an Admin Policy that allows users with that policy to edit the Keys tab of users under Users and Devices -> Users and Services Configuration.  I've crawled through the Admin Policies attempting to only add the necessary permissions and no more.  Unfortunately, I can not seem to get the magic combination of Policy Members that allows them to save changes in the Keys tab.  Does anyone know which Policy Member is associated with saving those fields?

Any help would be greatly appreciated.

Thanks, Bill