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Mitel MiVoice Business/MCD/3300 / Stop call pickup for hunt groups callers
« on: March 22, 2019, 05:49:22 AM »
Hi Guys,
Mitel novice here, I have been searching this forum the last few days but can't seem to find any similar issues, unsure if this is even possible within the system.
I have two users from a team in a hunt group as they are the only ones needed to take calls to this specific number, however, as they are part of a larger pickup group of the whole team the rest of the team keeps accidentally picking up the calls from this hunt group.
I have looked in both the pickup/hunt group options and the class of service options on the hunt groups but can see no stand out way of completing this.
Any ideas?
Thanks
Alex
Mitel novice here, I have been searching this forum the last few days but can't seem to find any similar issues, unsure if this is even possible within the system.
I have two users from a team in a hunt group as they are the only ones needed to take calls to this specific number, however, as they are part of a larger pickup group of the whole team the rest of the team keeps accidentally picking up the calls from this hunt group.
I have looked in both the pickup/hunt group options and the class of service options on the hunt groups but can see no stand out way of completing this.
Any ideas?
Thanks
Alex