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MiVoice Office 250/Mitel 5000 / Alternate Mode Workarounds Needed
« on: February 13, 2019, 10:26:43 AM »
First, I apologize that this is so long. Just trying to be thorough.
We’ve recently started working with the Office 250 system and there are a few things we’re having trouble with. We come from a Toshiba background and we had a lot of workarounds for their systems after working with them so long, but now we’re back to square one it seems.
One of the issues we’re having is the ability to put the system into an alternate mode like we could with Toshiba.
We have a customer that is wanting to have their normal Open/Closed greetings, an all-staff meeting greeting and a completely different call routing setup for ‘Bid Day’. This is where we are with programming.
STAR App:
DAY/OPEN:
Auto Attendant:
Press 2 for DBN
Press 0 for Operator
If Operator doesn’t answer after 4 rings it delays to another hunt group with 3 other ext’s.
NIGHT/CLOSED:
Auto Attend/Night/Closed Greeting:
Press 2 for DBN
Press 0 for Gen MB
They want to be able to change ‘modes’ for an all-staff meeting, for about an hour, once or twice a month. We would normally use the Night Ring Button for this so they could easily toggle back and forth.
Night Ring:
Auto Attendant:
Press 2 for DBN
Press 8 for Gen MB
Our issue lies here, they are a construction company and have ‘Bid Days’ where they want all the phones to ring without going to the Auto Attendant.
After 6 rings, instead of going to a Gen MB, they want it to go to the Auto Attendant and follow the call routing that was listed in the DAY/OPEN mode in the STAR app above.
The tech thinks we can put ‘Bid Day’ on the Night Ring instead of the all-staff meeting, but thinks we would need a different STAR app for the all staff meeting, or vice versa, but we haven’t found an easy way to change to that 2nd STAR app.
We could give the customer access to the programming with very specific instructions on how to change to a different app, but that doesn’t seem prudent. We even tried locking some stuff down and giving them very limited access, but after doing so we weren’t able to access the call routing info so that became pointless.
I did some reading through the forum and in some manuals and it seems like we can schedule to another app as long as we know the days/times to play the other STAR app. But they don’t have a set schedule for the staff meetings or Bid Days. Is there another way to do this? Thank you in advance for any help.
We’ve recently started working with the Office 250 system and there are a few things we’re having trouble with. We come from a Toshiba background and we had a lot of workarounds for their systems after working with them so long, but now we’re back to square one it seems.
One of the issues we’re having is the ability to put the system into an alternate mode like we could with Toshiba.
We have a customer that is wanting to have their normal Open/Closed greetings, an all-staff meeting greeting and a completely different call routing setup for ‘Bid Day’. This is where we are with programming.
STAR App:
DAY/OPEN:
Auto Attendant:
Press 2 for DBN
Press 0 for Operator
If Operator doesn’t answer after 4 rings it delays to another hunt group with 3 other ext’s.
NIGHT/CLOSED:
Auto Attend/Night/Closed Greeting:
Press 2 for DBN
Press 0 for Gen MB
They want to be able to change ‘modes’ for an all-staff meeting, for about an hour, once or twice a month. We would normally use the Night Ring Button for this so they could easily toggle back and forth.
Night Ring:
Auto Attendant:
Press 2 for DBN
Press 8 for Gen MB
Our issue lies here, they are a construction company and have ‘Bid Days’ where they want all the phones to ring without going to the Auto Attendant.
After 6 rings, instead of going to a Gen MB, they want it to go to the Auto Attendant and follow the call routing that was listed in the DAY/OPEN mode in the STAR app above.
The tech thinks we can put ‘Bid Day’ on the Night Ring instead of the all-staff meeting, but thinks we would need a different STAR app for the all staff meeting, or vice versa, but we haven’t found an easy way to change to that 2nd STAR app.
We could give the customer access to the programming with very specific instructions on how to change to a different app, but that doesn’t seem prudent. We even tried locking some stuff down and giving them very limited access, but after doing so we weren’t able to access the call routing info so that became pointless.
I did some reading through the forum and in some manuals and it seems like we can schedule to another app as long as we know the days/times to play the other STAR app. But they don’t have a set schedule for the staff meetings or Bid Days. Is there another way to do this? Thank you in advance for any help.