Topics

1

MiVoice Office 250/Mitel 5000 / Auto-Greeting send to operator stuck in loop

« on: April 10, 2019, 02:57:35 PM »

Hi everyone,

When a person calls us the autogreeting plays as intended, and all user entered options work - such as hitting 0 for operator.

However, if they don't select anything - it forwards them to the operator - at that time, the system rings once as an "Intercom" call - but doesn't pick up. So the person calling gets stuck in a loop stating no one is available.

I have camping on.

Any idea? Thanks.

2

MiVoice Office 250/Mitel 5000 / Random Chirps

« on: February 08, 2019, 03:18:03 PM »

Hello,

We have an issue where all members of the operator group will randomly get chirps on their Mitel Phones.

Mitel 5000 PBX with 5320e Phones.

if I catch it in time, it says "Intercom call" - but .......

Thanks.