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MiVoice Office 250/Mitel 5000 / Phone labeled "offline". How to bring it online?

« on: January 21, 2019, 02:10:10 PM »

I'm a newbie to the Office 250 system. I have an Intertel Executive Digital Terminal (550.4500) that the MiVoice system administration app (I have version 6.3.55.0) shows as "offline." Similar phones are working properly on other lines. I tested the device itself, and it works on other lines in the system. Swapping the wall cord did nothing. I also tested the line from the wall to the panel with a toner probe, and I got the correct tone. I don't see an option in the MiVoice application or database to make a phone or line "online." Did I miss something? What further troubleshooting is needed? Thanks in advance for your advice.

Joe Follansbee
Computer Support Assistant
Downtown Emergency Service Center, Seattle