Topics

1

MiVoice Office 250/Mitel 5000 / Can not Trunk to Trunk Transfer Between systems

« on: March 30, 2020, 01:23:18 PM »

We have 4 Mitels 250's at 4 locations.  We are working remote for the Covid-19 and we have 90% of our extensions forwarded to cell phones.

When a call come into Location A from a SIP trunk and it is transferred to and extension at Location B that is forwarded to a Cell phone out it's SIP trunks the transferring phone acts like it will transfer for a few seconds then the call comes back.  The transferring phone gets a message that the Transfer Could not be completed.

We can transfer to extensions that are forwarded within the same branch fine it is only when it comes in one branch and leaves on the other branch.  We've had a high priority case open with for 5 days and they won't call us back.  Is there any type of security restriction or setting that may be preventing trunk to trunk transfers between systems?

Please help with any ideas. 
Tom

 

2

MiVoice Office 250/Mitel 5000 / Hunt Group Recal Option

« on: January 17, 2019, 04:19:51 PM »

Hi, This is my first post.   I have previously administered Older Key systems and 3Com NBX and FreePBX systems, but this is my first Mitel.

I have a hunt group for our receptionists that answer the phone. 

Main Number rings to 1043 (Hunt Group) - Linear
   P0003 (Phone Extension List)
     1200 - User A
     1201 - User B
Recall to 2259 (Hunt Group 2)
   P0009 (Hunt Group Member Extension List) - Linear
     1254 - User C
     1204 - User D
Recall back to 1043 (Hunt Group)

The problem we have is when both receptionists are on the phone it immediately goes to the backup hung group.  They would like to have and option to see the call is ringing and have 20 seconds or so to put a call on hold and pick up another one with another Call Key (I call them System Appearances)

In other systems I have worked with when I setup a Calling Group that rings all phones, both phones have there second or third System Appearence (Call Key) light and have a chance to answer before it got to the coverage (Recall) for that hunt group.  Not sure how to duplicate that functionality on Mitel.