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Mitel MiVoice Business/MCD/3300 / User voicemail set up but does not answer calls.
« on: October 11, 2018, 10:48:55 AM »
Mitel 3300.
One user reported that his voicemail was not responding when someone rings his extension when he is not in the office.
The voicemail setup in his user and device configuration looked AOK. The voicemail account was recreated, still the same. Next his entire user and device record was deleted and re-added (using the same extension number) including voicemail.
The phone works normally in every other respect. The user can access his voicemail from the handset, set up personal greetings etc but when anyone rings his phone, it never goes to voicemail.
The extension has been working for years without a problem.
Any advice appreciated.
One user reported that his voicemail was not responding when someone rings his extension when he is not in the office.
The voicemail setup in his user and device configuration looked AOK. The voicemail account was recreated, still the same. Next his entire user and device record was deleted and re-added (using the same extension number) including voicemail.
The phone works normally in every other respect. The user can access his voicemail from the handset, set up personal greetings etc but when anyone rings his phone, it never goes to voicemail.
The extension has been working for years without a problem.
Any advice appreciated.