Topics

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Mitel MiVoice Business/MCD/3300 / Issue with CID on extension to extension twinning

« on: April 29, 2020, 07:47:22 PM »

Trying to nail down an issue with Caller ID on twinned calls. Right now on an extension to extension call the twinned device will show the main number instead of the extension. My sales team claims that calls used to show the 4-digit extension instead of the main number.

I went into the COS settings for the hot desk device and set "Hot Desk External User - Display Internal Calling ID" to yes. When I make this change and test I get "Unknown" as the caller ID on the mobile device.

I do not believe this is a carrier issue because I can push out any CPN I want from the system, even if it isn't our number. Also if I direct dial a twinned extension from an external number the number gets passed to the twinned extension.

Ideally I would like for external calls to show the external number (currently working) and internal calls to show the extension (not working) on the mobile device.

2

Mitel Software Applications / Looking for MBG 6.1.10.0 ISO

« on: October 08, 2018, 07:10:41 PM »

I have a customer with a 200ICP and a Teleworker server and the Teleworker server crashed. I am building a new server and I have MSL 9.2.25.0 loaded and it is synced with AMC, however the Blades page will not update with the list of MBG blades to download. I think the last time I went through this process with a customer was in 2017 and I had no issues.

To my knowledge, MSL 9.2.25.0 / MBG 6.1.10.0 is the last working combination for Teleworker on a 200ICP. I am pretty sure I have tried getting a 200ICP to work with MBG 7 and MBG 8 but I had no success.

I logged into Mitel Online but the oldest MBG I see listed is 8.1.25 running on MBG 10.1. Does anyone happen to have the 6.1.10.0 Blade ISO they could provide?