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Topics - traydeezy

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Mitel MiVoice Business/MCD/3300 / ACD ring order
« on: November 16, 2018, 08:58:14 PM »
Is it possible to have calls in an ACD ring in a certain order rather than having it ring to the agent with the longest idle time?

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Mitel MiVoice Business/MCD/3300 / Total Abandonment
« on: October 03, 2018, 01:58:06 PM »
How would I calculate the total abandonment? Would I add the short and long abandonment from the Queue Group Performance by Queue report?

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