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MiVoice Office 250/Mitel 5000 / Phones cannot answer hunt group calls

« on: August 27, 2018, 04:53:03 PM »

When calling the hunt group, all 3 phones (Mitel 8528) ring. Upon lifting the handset, the phone displays the call duration time 0:00 then 0:01 but never gets to 0:02. It insteads ask for an extension. And the phones continue to ring, as if the call was never answered at all. This behavior is only exhibited when a call comes from the main hunt group number(xxx-xxx-xxxx). The phones can successfully answer a hunt group call from the hunt group extension(2001) and their individual extension.

This behavior just started today. It never acted this way before. The only change was a power outage that occurred this weekend and the phone system needed rebooted this morning.

Any help would be much appreciated.