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Mitel Software Applications / Agent / ring group member question
« on: May 13, 2024, 08:18:26 AM »
Hello,
Can you see on the MiCC in the logs what agent/ring group member has taken a specific call?
Is there a way to now what member is next in line in a cascade circular ring group?
Or is there a way to get the index?
Regards
Jo
Can you see on the MiCC in the logs what agent/ring group member has taken a specific call?
Is there a way to now what member is next in line in a cascade circular ring group?
Or is there a way to get the index?
Regards
Jo