Topics

1

MiVoice Office 250/Mitel 5000 / Password to Edit PDF Manual 5320 5330 5340 Phones?

« on: November 16, 2018, 04:49:45 PM »

Hey guys,
I'm working on preparing a scaled down version of the Mitel Phone Manual for our users.  I'm trying to make some edits on the .pdf manual/documentation for the 5320/5330/5340 phones, but it's locked out with a security password.

Anyone know what this is, by chance?

If I print it again as a PDF, I lose some of the advanced .pdf features already built into the document, so I'd prefer to unlock it properly, unless there's another way I can create my own copy while keeping the handy features active and not converting it to an "image".

2

MiVoice Office 250/Mitel 5000 / Adding New Extension; What to copy over from another?

« on: June 28, 2018, 05:21:47 PM »

We're expanding a bit and I need to add a couple of new extensions to our system.

In DB Programming, I go
  > MiVoice Office 250 > System > Devices and Feature Codes > Phones

Right-click in blank area on the right, Create 52xx/53xx.

Assign the starting extension, which is the next one in our list, 216.

Check box for Create User


This creates the extension.
I plan to copy settings from another extension.  I copy that extension, and go to paste.  I'm not sure which options, if any, I should exclude?

3

Mitel Software Applications / Mitel Phone Manager Client - Two Working Modes?

« on: May 27, 2018, 11:21:11 AM »

I'm working with the Mitel Communication Service (MCS) and the Phone Manager Client, running with a MiVoice 250 System.

We got a basic installation with the vendor, but there's still been a lot of tweaking and configuration, and I've been spending a good bit of time over the past few weeks poking around, getting a feel for the system, software, and configuration, gathering admin info, and making some notes.

One of the things I'm noticing in my testing is that there appear to be two running modes of the Phone Manager Client.  One, without Presence Profiles enabled, runs in a very simple, easy to use mode.  I'll call this Standard.  When I enable Presence Profiles, it works with Dynamic Extension Express (DEE), and a different operating mode is enabled in the Phone Manager Client.  It provides better call routing control, but seems to have a few drawbacks.

In earlier testing, I swear I had this configured so that I could log in to the Phone Manager Client in either mode, depending on whether I entered the extension as the login, or chose override, and entered a username, but I can't seem to get in and out of these modes anymore like before.  It's one or the other, depending on the Presence Profiles setting in the Client Profile on MCS.  I can't figure out how to get in and out of each operating mode now.  If I enable Presence Profiles in the client profile policy, I am now only able to log in to the Phone Manager Client in DEE/Presence Profiles mode.

I thought this was handy, as there are some times I would prefer the lighter functionality, and I think there are some users who won't need or use Presence Profiles, so this would be easier for them.  I would like them to be able to have either option, though, without me having to go to the server to adjust their profile settings.

Sort of a side note here with use of Dynamic Extension Express (DEE) enabled -- Hands Free doesn't seem to work with DEE enabled.  On IC, Users' phones ring and they have to pick up, which isn't ideal for internal calls when they're in their offices.  I understand why it works this way - call routing, I believe, and I can see where this may also be handy for when they're away from their desks but have their cells with them.  I plan to experiment a bit with this in use of a DEE button on the user's phone, so that when they're in the office, they can easily disable DEE for the benefits of Hands Free.

Phone Manager - Standard Mode
(Note presence of Out of Office and Forwarding options in the toolbar)
     

Phone Manager - Presence Profiles Enabled
(Out of Office and Forwarding controlled in the Presence Profile configuration)
     

4

MiVoice Office 250/Mitel 5000 / How to Make Announced Transfer Ring Hands Free IC

« on: May 23, 2018, 05:45:43 PM »

We just got setup with a MiVoice Office 250 system.
I'm having a spot of trouble with the Announced Transfer feature.

Internal IC calls work Hands Free, no problem, but when we try to transfer calls from Reception with the Transfer Button, it no longer rings the Staff Destination Hands Free IC for the announce part of the call.  They have to pickup, or press the speaker button.

Here's an example:

• A caller rings in to Reception
• Reception answers, presses Transfer, enters Staff Extension.
• Staff phone rings, but not hands free.  They have to pickup, press speaker button.
• Once they do, Reception announces the call
• Reception hangs up, and the call transfers
• Staff has to press the call button to pickup the call

Ideally we want it work like this:

• Call comes in to Reception
  
• Reception presses Transfer button, enters Staff extension
• Staff phone rings hands free IC, and Reception announces the call
• If accepted, Reception hangs up, call transfers to Staff
• Staff picks up the call by lifting handset, pressing Speaker or Call button

I've done some reading and can't quite seem to find this scenario or how to configure it.  I feel like I'm close to getting it sorted with Flags, but can't quite seem to find it.

We are also using MCS on the back end, but Dynamic Extension Express is not enabled yet.

Any ideas on this?  Seems like I'm missing something simple.