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Mitel MiVoice Business/MCD/3300 / Connecting to MS Teams
« on: February 09, 2021, 06:16:49 AM »
Hi all
We are trying to connect our existing telephone system to MS Teams to allow incoming calls to be redirected to Teams and outbound made from teams.
So far we are able to call internally between the telephone system and Teams in both directions and we can route incoming calls directly to Teams using forwarding rules. What I would like to do now is allow Teams users to make outbound calls via the phone system.
If a Teams user dials an external number, the call routes to the telephone system correctly, but is then rejected with a 404 error. Does anyone know what I need to do to have the incoming number parsed by our existing ARS rules and forwarded onto our service provider?
Thanks
Alan
We are trying to connect our existing telephone system to MS Teams to allow incoming calls to be redirected to Teams and outbound made from teams.
So far we are able to call internally between the telephone system and Teams in both directions and we can route incoming calls directly to Teams using forwarding rules. What I would like to do now is allow Teams users to make outbound calls via the phone system.
If a Teams user dials an external number, the call routes to the telephone system correctly, but is then rejected with a 404 error. Does anyone know what I need to do to have the incoming number parsed by our existing ARS rules and forwarded onto our service provider?
Thanks
Alan