Topics

1

Mitel Software Applications / What is a Tug Core File

« on: March 15, 2016, 12:35:49 PM »

Hello All,
     I periodically receive an email from MiCollab stating that:
Subject:  tug core file found
Body:  The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html

I'm not sure if there is anything I need to be worried about or if there is any action needing to be taken. 

Any help would be greatly appreciated.

2

Mitel Software Applications / Softphones not being seen on MBG

« on: February 03, 2016, 07:34:34 PM »

Hello,
I am trying to get my MiCollab softphones to point to the MBG through the desktop client by doing the following:
From the MiCollab client > Configuration > Softphone Settings > Use Teleworker for softphone > then I put the IP address of our MBG.  This works for our ACD agents but not for "Generic SIP" or "UC Endpoint".

After I make the change - they never show up under the MBG > Devices.

Any idea as to why?

Thank you in advance.

3

Mitel MiVoice Business/MCD/3300 / How to set up Call Fowarding Always in the MCD

« on: January 27, 2016, 02:24:45 PM »

Hello All,
This is my first post here, we recently went live with a MiTel phone system.  I have a pretty basic question.

My Environment:  3300 MXe Controller

I am trying to program a softkey on a DN to Call Forward Always to a cell phone
Here is what I have selected:
Label: CALL FWD TO CELL
Line Type:  Call Fwd Always
URL:
Button Dir. Number:  92225555555 (9 being the number to dial to call out + area code + cell number)
Ring Type:  Ring
MiXML Application Feature: Not Assigned (Only option)
Phone Application Feature:  Call Forwarding

When I try and save I receive the following error message:
"Key 4: The Phone App Line Type must be selected when a Phone Application Feature is selected."

If I leave the Phone Application Feature field blank then I receive the following error message:
"Key 4: Ring type cannot be valued."

Thank you in advance for any help you all can provide.