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MiVoice Office 250/Mitel 5000 / TG P0011 Calls into an extension
« on: October 27, 2015, 09:39:55 AM »
Hi Guys,
Need some help here identifying the cause of this issue. Here is an e-mail to our Help Desk from an end user
"Do not know if you can help me or not,
Every day, between 2:00 and 5:00 I get at least 3-4 calls back to back from the same caller,
The caller ID is TG PP011
When you answer the phone there is no one there and it makes a loud noise
If you ignore and do not answer, calls continue to come, never leaves a voice mail
After calling 3-4 times it will stop.
Any ideas what this is, I almost think it is an automatic “system” type call, not sure
The receptionist does not forward the call, so it is coming in direct to my extension."
Any idea how to fix this?
Need some help here identifying the cause of this issue. Here is an e-mail to our Help Desk from an end user
"Do not know if you can help me or not,
Every day, between 2:00 and 5:00 I get at least 3-4 calls back to back from the same caller,
The caller ID is TG PP011
When you answer the phone there is no one there and it makes a loud noise
If you ignore and do not answer, calls continue to come, never leaves a voice mail
After calling 3-4 times it will stop.
Any ideas what this is, I almost think it is an automatic “system” type call, not sure
The receptionist does not forward the call, so it is coming in direct to my extension."
Any idea how to fix this?