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MiVoice Office 250/Mitel 5000 / Mitel 5000 Outbound Call Issue(s)
« on: September 14, 2015, 06:25:39 PM »
I have a rather strange issue with our Mitel 5000, concerning outbound calls. When some of our users press the off-hook button on the telephone, then proceed to press the outbound button, then dial a phone number; we get:
1.) a extended pause of random length and then a ring tone
2.) a delay in the display of the status of the call sometimes jumping to 20 seconds or not displaying the call as active
This seems to only impact outbound calls. We had originally replaced the LSM-4 card thinking that this as an outbound issue and we had previously had some issues with the card in the past. Even after replacing the card, the conditions continued. I have not yet received any error codes, and am wondering if this is sign of bigger impending failure. Any ideas are welcome!
1.) a extended pause of random length and then a ring tone
2.) a delay in the display of the status of the call sometimes jumping to 20 seconds or not displaying the call as active
This seems to only impact outbound calls. We had originally replaced the LSM-4 card thinking that this as an outbound issue and we had previously had some issues with the card in the past. Even after replacing the card, the conditions continued. I have not yet received any error codes, and am wondering if this is sign of bigger impending failure. Any ideas are welcome!