Topics

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MiVoice Office 250/Mitel 5000 / UVM question

« on: September 17, 2015, 02:56:23 PM »

Hey, when someone has Copy&Forward for email integration, does that also copy&forward voicemails sent from other mailboxes on the system, or does the 5000 only send an email when the voicemail is first created?

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MiVoice Office 250/Mitel 5000 / After Hours Call Log

« on: September 17, 2015, 12:12:58 PM »

I have a customer that wants to see call logs from after-hours. They do a system fwd-all-calls to an on-call tech's phone and would like to see what calls were made out to that phone.

Can this be done natively in the 5000? Or would there need to be a 3rd party application involved (Call Accounting, etc.)?

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MiVoice Office 250/Mitel 5000 / Int'l Dialing Issue (AT&T)

« on: September 14, 2015, 03:58:10 PM »

I am a novice technician, so please bear with me if I miss something apparent.

I have a customer that can no longer dial internationally station-to-station after the installation of their MiVoice 250. Their Carrier is AT&T (PRI) and I have not heard anything back from them as to what they expect to get from our system to dial internationally, nor do I expect to at this point.

I have checked the dial rules and they appear to be correct. I have also checked that their outgoing trunk group is in the correct groups to dial out. The customer is stating they are getting a fast-busy signal when they attempt to dial.

Does anyone have any guidance on what Dial Rules I should be looking at with an AT&T PRI? Or if I should have my search begin elsewhere?