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Mitel MiVoice Business/MCD/3300 / Change the number of rings before the Call forward to the mailbox

« on: February 11, 2016, 10:03:11 AM »

Hi,

I am a bit puzzled here. We have an ICP 3300 and a Nupoint MAS server and at the moment it forwards the calls after 3 rings to the mailbox which is a bit too fast. Unfortunately I was not ivolved in setting up the whole thing and so I am a bit of a noob with the system. The MAS server was turned off for at least 2 years because the power supply broke and nobody realized it till a while ago (yes that important was the voicemail).

Do I have to change the number of rings in ICP or on the Nupoint server? And then where exactly do I have to change that?

Thanks right away.

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Mitel MiVoice Business/MCD/3300 / Disk space full

« on: July 29, 2015, 08:29:55 AM »

Hi,

we are running a Mitel MXe 3300 release Level 6.0 SP2 Software Load 12.0.2.23 in our hotel.

I have actually two problems. First is I get a major alarm that tells me that the disk space is 95% full, but I can''t seem to find a way to empty some of the disk space. Could you point me in the right direction with this?

The second might actually be in connection to the first. When sombody calls the hotel the MOH does not always play. Only sometimes. When the call is then forwarded it works. I set up the embedded sources and the MOH on transfer and that all works, but we want it playing all the time also when the guest just calls the hotel. A colleague of mine in France said it might have something to do with the disk space. Can that be?

best regards

Gerolf