Topics

1

MiVoice Office 250/Mitel 5000 / Set Sorting Order Back to Default?

« on: May 04, 2015, 12:09:41 PM »

Hello,

So I accidentally clicked a column in one of the screens in Session Manager and now all of those specific screens are sorting by that column. I'm not seeing any option to go back to the default sorting and it is making things more difficult because the order of things isn't optimal.

Anyone know how to clear the sorting or go back to default sorting?

Thanks!

2

MiVoice Office 250/Mitel 5000 / Hunt Group Question...

« on: April 17, 2015, 04:00:29 PM »

Okay, so here is what I need to figure out...(if at all possible!)

There are four parts to this:
Person A
Person B (backup to Person A)
Department A (Person A & B's department)
Department B (department that is a backup to Department A)

Hunt groups currently exist for Departments A & B.

I need to be able to do the following when someone connects to the hunt group:

Check if Person A is there, yes? Call! No? Move on to Person B!
Person B available, yes? Call! No? Move on to Department A. (Person A & B's department)
Search Department A for available users, none available? Go to Department B!

I've tried creating a hunt group and for some reason it skips to Department A and sometimes it says that the Hunt Group is busy when there are people available...not sure what I'm doing wrong as I'm new to the system but trying to get caught up and learn so I can get this accomplished.


If I wasn't clear enough on anything just ask! I really hope there are people that are more knowledgeable than I on this system that can lend their expertise!

Thanks!