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Mitel MiVoice Business/MCD/3300 / Cannot transfer external outgoing calls
« on: June 29, 2012, 11:31:32 AM »
I am trying to connect 2 external numbers using mitel 5312 phone on a 3300 system.
User guide says to hit transfer button, input number to be transferred to and hang up, however when i hang up im cutting the other people off.
it should work like this:
Agent (using mitel) > calls customer > Agent transfers customer to 3rd party > Agent hangs up to make a new call > customer & 3rd party continue call together.
at the moment i get to a stage where the agent transfers the call, all 3 parties can communicate but when the agent hangs up the connection between customer & 3rd party is lost.
how do i allow the agent to terminate the call, but allow the other 2 parties to continue talking?
any help greatly appreciated.
User guide says to hit transfer button, input number to be transferred to and hang up, however when i hang up im cutting the other people off.
it should work like this:
Agent (using mitel) > calls customer > Agent transfers customer to 3rd party > Agent hangs up to make a new call > customer & 3rd party continue call together.
at the moment i get to a stage where the agent transfers the call, all 3 parties can communicate but when the agent hangs up the connection between customer & 3rd party is lost.
how do i allow the agent to terminate the call, but allow the other 2 parties to continue talking?
any help greatly appreciated.