Topics

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MiVoice Office 250/Mitel 5000 / Database Restore Method

« on: September 26, 2017, 10:54:40 PM »

I'm having trouble restoring a configured database to a defaulted system. I have had trouble with this in the past and the solution has been deleting the 1000 and two SL devices or uploading the license. But I have verified that both of these have been checked and are set correctly.

I have a database that I upgraded from 3.2 to 6.2 using the admin software. It looks good and tests good. When I try to restore it to the system, it does not restore. It goes through the process and the system reboots. But when I log in to the system, I still have a (mostly) default database. The exception being the VM applications and mailboxes are restored.

What is the proper way to restore a database to a defaulted system?

BTW, this is a side job for a non-profit which I am not being paid for. No SWA from Mitel and the other tech I work with does not have much experience with restoring databases on the 5000.

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MiVoice Office 250/Mitel 5000 / Forwarded calls not following forwarding path

« on: July 20, 2015, 09:57:13 AM »

I am struggling with this and I know it's going to be something simple (either extension or system flag).. but I can not figure it out.

The short story is if I have a phone set to forward all calls to another extension, the call will not follow the forwarding path of the receiving extension.

This is true for internal and external calls. Calling the receiving extension directly will hit the path.

What am I missing?