Show Posts
1
Mitel MiVoice Business/MCD/3300 / Configuring PSAP Number
« on: September 09, 2014, 02:41:12 PM »
Hello,
I'm a network guy, but don't work with phones much, yet alone Mitel but we have one location that has the AX 3300 model PBX, in a hotel environment. Today is my first time looking at this system and I've had no training on it. The guy who set this up set it up so all 911 calls from the rooms go the front desk. And 911 from the front desk gets directed to our PSAP number which appears to be set in the "Digit Modification Assignment" form which is referenced to a COR group in the "Route Assignment" form (I think?). Like I said, I'm new and this is what I gather just from browsing the config forms, so does this sound right so far?
Anways this functionality is not what management desires, and they wish for any 911 call to go directly the PSAP, regardless of what COR, as well as 99911 (99 is what we use for external dialing). Currently, the 99911 does not do anything, so I need to add this somehow as well as change the guest rooms to dial directly to the defined PSAP number. I was hoping this would be as easy as creating a system speed dial, but it doesn't appear to be the case as it says that 911 is already defined elsewhere.
I did a LOCATE EXTENSION 911 and got this back:
The number refers to a remote directory number.
Remote DN to CEID 2, routing digits 8852.
I've attached a couple screenshots of various configuration forms.
If it comes down to it, I'm willing to send someone a couple $ for helping me out in a pinch.
I'm a network guy, but don't work with phones much, yet alone Mitel but we have one location that has the AX 3300 model PBX, in a hotel environment. Today is my first time looking at this system and I've had no training on it. The guy who set this up set it up so all 911 calls from the rooms go the front desk. And 911 from the front desk gets directed to our PSAP number which appears to be set in the "Digit Modification Assignment" form which is referenced to a COR group in the "Route Assignment" form (I think?). Like I said, I'm new and this is what I gather just from browsing the config forms, so does this sound right so far?
Anways this functionality is not what management desires, and they wish for any 911 call to go directly the PSAP, regardless of what COR, as well as 99911 (99 is what we use for external dialing). Currently, the 99911 does not do anything, so I need to add this somehow as well as change the guest rooms to dial directly to the defined PSAP number. I was hoping this would be as easy as creating a system speed dial, but it doesn't appear to be the case as it says that 911 is already defined elsewhere.
I did a LOCATE EXTENSION 911 and got this back:
The number refers to a remote directory number.
Remote DN to CEID 2, routing digits 8852.
I've attached a couple screenshots of various configuration forms.
If it comes down to it, I'm willing to send someone a couple $ for helping me out in a pinch.