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Mitel MiVoice Business/MCD/3300 / Mitel 3300 Record a Call - Only One Recording at a Time
« on: June 19, 2014, 01:55:48 AM »
Hi,
We have a Mitel 3300 system, with mostly 5212 handsets. We have Record-a-Call buttons programmed on a number of extensions, and a "recorder" hunt group.
Currently, only one handset can be doing "Record-a-call" at a time. If I try it on another handset, the LED on the button doesn't light up. I added extra VMAIL Ports to the "recorder" hunt group (there was only one originally), but it does not fix the issue.
Where should I be looking to try and fix this? Is there a licensing thing I've missed? Is there a chance record a call doesn't go to the hunt group but directly to a VMAIL Port, and if so where would I find this setting?
Thanks,
Anthony.
We have a Mitel 3300 system, with mostly 5212 handsets. We have Record-a-Call buttons programmed on a number of extensions, and a "recorder" hunt group.
Currently, only one handset can be doing "Record-a-call" at a time. If I try it on another handset, the LED on the button doesn't light up. I added extra VMAIL Ports to the "recorder" hunt group (there was only one originally), but it does not fix the issue.
Where should I be looking to try and fix this? Is there a licensing thing I've missed? Is there a chance record a call doesn't go to the hunt group but directly to a VMAIL Port, and if so where would I find this setting?
Thanks,
Anthony.