Topics

1

Mitel Software Applications / MiCollab 9 - Chat - Image paste and file Share

« on: November 24, 2020, 02:32:39 PM »

Hopefully an easy one...

Does the MiCollab 9 client support pasting images and/or sharing files?  I do not see the option available in the Chat client.  Does a feature need to be activated on the server to allow this?

2

Mitel MiVoice Business/MCD/3300 / Forward external inbound calls only

« on: November 18, 2020, 04:51:52 PM »

Hello!

A temporary business need has presented itself where we have two external extensions that needs to forward only 'external inbound' calls.  4 digit internal calls to this number would not change.

example below:  assume 5555551234 (x1234) is extension that needs rule applied

...jane doe dials 4 digit internal 1234 -> no change x1234 rings normally
...baby doe calls from outside facility direct to operator, and is then forwarded to x1234 -> no change x1234 rings normally
...john doe calls from outside facility direct to 5555551234 -> call forwards

Anyone have any experience or guidance on making this work, i am not finding a solution??

Thanks in advance for feedback!

Jason

3

Mitel MiVoice Business/MCD/3300 / MiCollab - Confernece Bridge Line

« on: October 01, 2020, 01:39:09 PM »

Just started playing around with conferencing features of our micollab system (very underutilized, basically only been using it for vm).  Pretty neat stuff here.  One thing i am having a hard time locating is where  to define/configure a Conference Bridge Line call in number.  Can someone point me where that is done?

4

Mitel MiVoice Business/MCD/3300 / Internal 7/10 digit dialing showing wrong caller ID Number

« on: August 03, 2020, 09:52:32 AM »

First off, i realize users dont/shouldnt be using 7/10 digit dialing internally, but they are.  That is what it is.

Issue:
7/10 Digit dialing back into ourselves is showing an incorrect System Default Caller ID Number.  Can someone tell where to find this config item.

7/10 Digit dialing to external numbers shows correct System Default Caller ID Number.

Thoughts?

5

Mitel MiVoice Business/MCD/3300 / Page both the Loudspeaker Port and a Paging Group

« on: April 08, 2020, 10:17:43 AM »

How do we page using both the Loudspeaker port and a paging group together at the same time to receive the same page?

6

Mitel MiVoice Business/MCD/3300 / Force Disconnect - Suspected off hook phone

« on: August 18, 2017, 07:58:07 AM »

Anyone have ideas on this...

When performing a numeric page to American Messaging pagers, if the phone is not properly hung up the call sits indefinitely until the phone is used again.  We have had several occasions last few months of 1200+ minute calls due this.  Discussed with American Messaging with no resolve, they stat they have no way to end the call on their side.  I have duplicated the issue.

Outside of user education, wondering if there is anyway in the system to put call timers for force disconnect or something of the sort on a set of specific dial numbers?  Open to all ideas?

Thanks in advance,
Jason

7

Mitel MiVoice Business/MCD/3300 / Unable to transfer Operator

« on: August 08, 2014, 10:50:28 AM »

When the operator calls, we cannot transfer the call.  The transfer button appears diabled.  We can transfer a transfered call from the operator.

Any ideas?

8

Mitel MiVoice Business/MCD/3300 / Softkey to Disable another phone ?

« on: May 28, 2014, 09:35:38 AM »

Hello, I am looking for an option whereas one phone has the ability to disable another phone, both incoming/outgoing.

Example:  Unit clerk has Soft Key on their phone that they can push to turn off/on an analog patient phone to prevent use.

Thanks in advance for your help/advice.  Possible other options?


Mitel 3300 Rel 6.0sp2 - Using 5320e IP phone