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Non-Mitel Chatter / 5220 Hold problems
« on: February 12, 2014, 06:25:27 PM »
Hi all.
I have a few Mitel 5220s running in SIP mode connected to our provider directly (Soho66.co.uk). The problem we have is the HOLD and TRANSFER feature does not work on incoming calls.
On outgoing calls, we can press HOLD and the phone is put on hold, music is played, call can be transferred etc. However when HOLD is pressed on an incoming call, the Line 1 light flashes amber as it should, however the call remains connected. I can hear the caller and they can hear me.
I tried contacting the phone company - standard we do not offer support on this model etc. The seller that sold me the phones is none the wiser.
I've tried everything I can think of and after 5 days am really starting to dislike these phones
I thought this maybe due to codec incompatibilities, however I am using G711Alaw only. I've tried changing the "Long SIP-Contact(RFC3840)" to ENABLED, but everytime I save and reboot the phone it defaults back to DISABLED (Also does this with the local tone code, not remembering GB and going back to US)
I've tried using Chrome/IE10 on compatibility mode but cannot get it to enable....
Any help at all or a point in the right direction would be greatly appreciated.
Thanks
I have a few Mitel 5220s running in SIP mode connected to our provider directly (Soho66.co.uk). The problem we have is the HOLD and TRANSFER feature does not work on incoming calls.
On outgoing calls, we can press HOLD and the phone is put on hold, music is played, call can be transferred etc. However when HOLD is pressed on an incoming call, the Line 1 light flashes amber as it should, however the call remains connected. I can hear the caller and they can hear me.
I tried contacting the phone company - standard we do not offer support on this model etc. The seller that sold me the phones is none the wiser.
I've tried everything I can think of and after 5 days am really starting to dislike these phones
I thought this maybe due to codec incompatibilities, however I am using G711Alaw only. I've tried changing the "Long SIP-Contact(RFC3840)" to ENABLED, but everytime I save and reboot the phone it defaults back to DISABLED (Also does this with the local tone code, not remembering GB and going back to US)
I've tried using Chrome/IE10 on compatibility mode but cannot get it to enable....
Any help at all or a point in the right direction would be greatly appreciated.
Thanks