Topics

1

Mitel MiVoice Business/MCD/3300 / Dual Ext's on 5312 Handset

« on: October 30, 2014, 09:25:09 PM »

Hi Guys,

I am looking to see if the below is possible and if it is are there any guides.

Current hardware is Mitel 3300 CXII controller with 5312 handsets.

We are a NFP aged care provider looking to deploy these handsets to our residents. We would like to be able to set up the phones so they have 2 extensions.

1 normal extension for the resident to make and receive calls.
1 extension with on hook auto answer so when a resident presses their nursecall alert button a nurse can dial straight back into the room and be on speakerphone to find out what's happened.

Is something like this possible? (and is this the best way to do it?)

Can we get away with just 1 ext but have some code that forces auto answer?

Also, if the phone has two ext's does it need two licenses?

Just seeing if this is a viable option as a voice integrated nursecall system is extremely costly.

Thank you for any help you can provide.

2

Mitel MiVoice Business/MCD/3300 / Call Forward Ring Group on Handset

« on: August 05, 2014, 08:52:24 PM »

Hi Guys,

Hopefully this is possible...

We have two desk phones as part of a ring group. The ring group number is the one that has been given out to the public to call in on for these phones.

At night the staff need to be able to call forward this ring group number to one of two mobile numbers (dependng who's on call). Is there a way to set up a couple of buttons on their phone to do this? I imagine they would need three buttons.

Call fwd to mobile 1
Call fwd to mobile 2
Remove call fwd

If they can't call forward the ring group is there another way to set it up? Maybe change one of their ext's to the call group ext and pair it to the other ext? They'd still need the tree buttons but the forwarding might be easier.

Thanks

3

Mitel MiVoice Business/MCD/3300 / PSTN Line Busy Alert

« on: December 17, 2013, 10:07:35 PM »

I know this is a long shot but...

We're still having issues with PSTN lines not going back to idle after a call is finished. I don't think there's much more we can do with the line settings on the system but is there any way we can see or send an alert when a trunk is busy on one call for > 30mins or so?

We've got 15 Mitel systems and there doesn't seem to be any way to tell that a line is locked until we get a complaint from an external party.    It is causing me no end of issues.

If there's no way to send an alert is there any way I can automate a script to interrogate the systems on their trunk status and return the result to a file?

I'd take just about any ideas you have about now.

4

Mitel MiVoice Business/MCD/3300 / 3300 Locked Analogue Lines

« on: October 17, 2013, 07:53:49 PM »

Hi Guys,

Is there a command in the Mitel system to clear down an analogue line that is showing as busy?

I have two analogue trunks which are stuck and our support company is telling me to restart thet system which is something I would prefer not to do.

  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 2 1  1  10   | LS on Embedded ASU   |Busy           |Call Proc|7 04DC|Wait     
 2 1  2   5   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  2   6   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  2   7   | LS on Embedded ASU   |Busy           |Call Proc|3 04A7|Wait     
----------------------------------------------------------------------------

Regards