Topics

1

MiVoice Office 250/Mitel 5000 / Distinguishing incoming calls

« on: February 05, 2016, 06:14:59 PM »

I have a client who needs to have their agents answer the 2nd number differently. Instead of ‘thank you for calling ABC co’ the need to answer those calls as ‘how can XYZ inc make you day better’

I need to find a way distinguish or announce from what DID the call is entering on.  Either an on screen message, ring on a different call appearance (3 and 4), a different ring or?? (or even all of the above)


How would I accomplish this?


My call flow currently is:
Telco 800 -> T1 DID -> star -> hung group -> extension list

I would duplicate the call flow, using a new star, hg and extension list.



Thanks

Paul
Unfortunately I have no access to any kind of lab to play around on

2

MiVoice Office 250/Mitel 5000 / do i have a defective phone

« on: August 25, 2015, 04:06:06 PM »

I am trying to determine if I have a defective phone or something else is going on.

We recently (june or july) swapped their 5330e (ext 1201) for a new 5330e that has a wireless handset and wireless ear piece. for the older phone we created a new ext 1204.

the client is now reporting that when the user on ext 1201 answers an inbound call from line one (3891) the line gets cut off right away. Calls from line 2 (4581) work fine. Answering line 1 from the old phone (1204) works, as does answering from the 2nd extension button 1201 on any of the other 2 phone in the system.

Of note we paired the wireless handset when we got the unit, but never was able to pair the wireless ear piece. No lights light up, nor does it light up when in the charge cradle.   This is a separate issue.

My call flow is
(analog lines) --> star --> cra --> hunt group --> hunt group extension list (rings 1201 and 1204)

On the phones they have call appearance 1 and 2. The incoming call is always on call appearance 1
The autotext from the cra plays fine.

This is what I did so far
Function 394 to reset the phone
hybrid test line
loop start test lines
create new ext 1206 and remap to 1201
problems did not go away (always sticking to the cordless unit)
I then rebooted the system
Same issue
Just now I swapped the MAC address of 1201 and 1204, so the wireless is 1204, and the problem follows the physical phone (the wireless one)

This site is about 4 hours from me, so I only have limited things a can do to further test.


Is my wireless phone defective?  Could there be something in the phone system that is bugging?

What would you guys do? Replace the phone?

3

MiVoice Office 250/Mitel 5000 / some Mitel programming help needed

« on: July 08, 2015, 04:30:30 PM »

I have 2 programming requests that a client asked me that I cannot figure out how to make them work.

1)   When the system is in night mode they want certain options on the CRA to fall to a hunt group that rings a digital phone extension list. When they leave for the day they forward their extension to the stand by person (or persons) those standby people forward their extension to their cell phones.
When I tried this the calls to the hung group ring the desk phones but do not follow the forwarding the put in place. If I send the CRA option to an extension it follow the forwarding path as expected

2)   When an outside caller, or a person in another department calls or transfers a call to an agents extension, if the call is unanswered in X seconds they want the call routed to their hunt group. I thought I something with system forwarding paths on the extension might work. I was not able to make it work


The next question is how would #2 work with #1?
Any clever ideas?


-Paul

4

MiVoice Office 250/Mitel 5000 / calls per hour report by extension report

« on: June 03, 2015, 02:00:29 PM »

I have a client who requires a simple report that shows the hourly number call inbound and the hourly number of calls outbound by extension

they do outbound sales and telemarketing and would like to know how their people are performing.

I know in the reports/pstn I can drill down by extension, but it is raw data showing all the call details. we just need to know how many in each hour.

any ideas on how I can get this.


Thanks

Paul

5

MiVoice Office 250/Mitel 5000 / echo on remote 5360

« on: April 24, 2015, 10:02:16 AM »

I have one extension that is suffering from bad echo. He does not hear any echo, but the people that call him, or that he calls, either internal (intercom) or external, they hear their voice repeated back.
When he records his outgoing voicemail message, it is fine
I adjusted the echo profile on his extension from 1 to 4 and then 5, it improved a bit, but still not acceptable.
No other person is complaining about echo issues.

My environment is a mitel 5000 v 6.0 sp1 pr1 with sip tunks and a Mitel Border Gateway
My user has a mitel 5360 and is connected from the outside. His connection is a nice 60/20mbs and the pings have a very nice latency (12-18ms) to our public IP.
He also has a lynksys ATA connected to voip.ms for his home line, and there is no issue on those calls.

Any ideas on where I should be looking?

Paul

6

MiVoice Office 250/Mitel 5000 / problems setup my first networked systems

« on: August 19, 2014, 10:36:03 AM »

A client I installed a Mitel 5000 HX about year ago now wants to install 2 more in their remote offices.
The main site is 16 phone, each remote office has 3 phones.

I want to network them over the internet so they can make interoffice calls and transfer calls from the local trunk to the agents in the remote office. We do NOT want to share the trunks or do any LD routing

I built up a lab in my office to pre-configure the units and build up my knowledge of how to network these unit.
-   dumped their main office config to my demo unit, (ext1000s, ext2000s)
-   made a very simple config on the 2 remote 5000hx (ext1200s and ext1300s)
-   verified that they are all on the same software version (6.0.10.78)
-   networked each site with a WatchGuard firewall (with a VPN connection between each site)
-   used the networking wizard in DBP to config the connectors

When I try to import the phones from the remote site I get “node X- err.. not reachable”
if I try to dial the node route number (x97001) I get “destination is unreachable” on the phone

Do I need to program a NAT IP Address in the p6000 or do I leave it to the default 255.255.255.255? The traffic is not being NATed over the VPN

I’m stuck, I don’t know what I’m missing…


Paul

7

MiVoice Office 250/Mitel 5000 / random system-voice “incoming call” announced

« on: June 05, 2014, 03:50:25 PM »

I am having a problem that is a bit strange and was wondering if any of you might be able to give me some insight as to what might be going on

My client has a Mitel 5000 running 6.0.9.61 for just about a year. In the past month this problem started. Randomly, when they are on the phone, there is a system-voice that come on and announces “incoming call”, but there is nothing on the call2 line or IC

The call flow is from a T1 -> star 2600 -> cra 2020 -> hunt group 2020 that has p0020 (digital phones) as a member

Any ideas?

Paul

8

MiVoice Office 250/Mitel 5000 / Renaming keys

« on: October 22, 2013, 03:34:36 PM »

I created a new keymap for my client (ip phone 5330), is there a way to rename the text that it displays on the phone?

Example for intercom it shows IC, the line keys show (in French) Touch app 1

Also is there a key that I can program for hang-up?

Thanks

Paul