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MiVoice Office 250/Mitel 5000 / How to schedule forwarding to an outside phone on holidays and weekends
« on: November 25, 2013, 05:30:32 PM »
Hi folks;
My company has a Mitel 5000 system. During the normal work week, calls to our customer service department go directly to the inside customer rep helpdesk. However, on holidays and weekends, we would like to setup a schedule so that service calls (only during certain hours during that particular day/weekend) will automagically forward to an outside phone located at another location. For example; on Saturdays and Sundays, our customer service hours are 8:00 am to 11:00 am. How can we setup the forwading so calls, to our service department, will only go the external phone during those hours? The rest of the time, they will default back to our service desk.
This same scenario would be on holidays, such as Memorial Day, Thanksgiving, Christmas, etc. It would be helpful if there was an easy way to set this up so it could be done "on the fly" so to speak.
This software is not very intuitive, so any help would be appreciate
Thanks!
Dan
My company has a Mitel 5000 system. During the normal work week, calls to our customer service department go directly to the inside customer rep helpdesk. However, on holidays and weekends, we would like to setup a schedule so that service calls (only during certain hours during that particular day/weekend) will automagically forward to an outside phone located at another location. For example; on Saturdays and Sundays, our customer service hours are 8:00 am to 11:00 am. How can we setup the forwading so calls, to our service department, will only go the external phone during those hours? The rest of the time, they will default back to our service desk.
This same scenario would be on holidays, such as Memorial Day, Thanksgiving, Christmas, etc. It would be helpful if there was an easy way to set this up so it could be done "on the fly" so to speak.
This software is not very intuitive, so any help would be appreciate
Thanks!
Dan