Topics

1

Mitel MiVoice Business/MCD/3300 / RAD stopped playing & silent monitor is too silent

« on: August 11, 2015, 12:13:26 PM »

Hi

Our RAD greetings have stopped playing, the ports were on DND but they no longer are.  When we call a port directly it just shows as ringing and never answers.  Ports keep randomly going back into the DND state as well.
Also our ACD silent monitor is not playing audio.  We invoke the facility (*04) and enter the extension number, the display changes to the users name, like it always does, but there is no audio (the COS's are correct).
Not sure if they are both related but they both involve a lack of audio.
Can anyone suggest anything that we as an end user can do?

Thanks in advance
MCD 6.0 SP3

2

Mitel Software Applications / Exporting PF CCM information into third party CRM

« on: December 16, 2014, 10:51:48 AM »

Hi

I'm an end user so please excuse my terminology.  We have a Mitel 3300 version 6.0 SP3 (UK) and a PF CCM Enterprise version 6.0.12102.1.

We want to run a script every 15 minutes to extract queue performance information and import it into our own CRM.  The Mitel Contact Centre Solutions report guide states that stored procedures and SQL views are available through a prairiefyresdk.zip. 

Can I get hold of this file and has anyone had any experience using it?

I'm grateful of any help you can provide or any suggestions how else we can achieve this.