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1
Mitel MiVoice Business/MCD/3300 / Analog Server Unit Configuration fail to update.
« on: November 16, 2016, 10:57:51 AM »
We're working on a Mitel 3300 icp with an ASU2 attached to it where one of the 16ONS card failed. We got a replacement 24port ons card from Mitel in which we were told that the 16port has been discontinued. The card was installed and got a minor alarm;

cab Shelf Slot     Card Description          total faults
4      1      1   | MC284AX 16 port ONS |  16

we have gone into >>System Configuration >>Unit/Modules.. to try changing/delete the ASU configuration of the programmed card slot 1 where the new 24port ons card is installed which then gives an error (Device is not deassigned).

I have checked the >>Maintenance commands>> STATE 4 1 1
----------------------------------------------------------------------------   
  Location    | Device               | State          |  Owner  | ID  |Status   
----------------------------------------------------------------------------   
 4 1  1   1   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   2   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   3   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   4   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   5   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   6   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   7   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   8   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1   9   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  10   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  11   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  12   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  13   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  14   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  15   | ONS on ASU II/PER    | Unassigned     |         |     |         
 4 1  1  16   | ONS on ASU II/PER    | Unassigned     |         |     |         

Really thought this was a PNP card since there was a card there before and that it would utilize the first 16port of the 24port ons card.

Any ideas are welcomed!!!
thanks mcuh..

2
Mitel MiVoice Business/MCD/3300 / Mitel 3300 cx keeps rebooting
« on: June 15, 2016, 10:00:18 PM »
Good day team i'm having an issue with this 3300 cx which keeps booting, it has one E1/T1 and a 4 CIM port card on there.
 here's a copy of the captured log..



Appying the Default Dsp Business Option
copying file /sysro/DspConfig/DSP_Default/DSPType3300.txt -> /sysro/DspConfig//DSPType3300.txt
copying file /sysro/DspConfig/DSP_Default/DSPTypeCX.txt -> /sysro/DspConfig//DSPTypeCX.txt
copying file /sysro/DspConfig/DSP_Default/DSPTypeEmerald.txt -> /sysro/DspConfig//DSPTypeEmerald.txt
copying file /sysro/DspConfig/DSP_Default/DSPTypeMXe.txt -> /sysro/DspConfig//DSPTypeMXe.txt
Dsp Config Filename: "/sysro/DspConfig/dspConfig3XXX.txt"
Dsp Card Type Filename: "/sysro/DspConfig/DspCardTypeCx.txt"
Dsp Type Filename: "/sysro/DspConfig/DSPTypeCX.txt"
Dsp Static Loading Filename: "/sysro/DspConfig/Loading3XXX.txt"
StartUp - Booting DSP card in slot 1 (1-based)

machine check
Exception next instruction address: 0x0019906c
Machine Status Register: 0x0004b030
Condition Register: 0x20000848
Task: 0x3a9d000 "tAppStartup"

ignore dup exception

machine check
Exception next instruction address: 0x0019906c
Machine Status Register: 0x0004b030
Condition Register: 0x20000848

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x40000048
Task: 0x3a9a900 "SysPreMort0"

ignore dup exception

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x40000048
Task SysPreMort0 being deleted while ACTIVE
Raised Critical Alarm on Stale Tasks
RaiseAlarm alarm severity critical, forcing machine shutdown
WARNING-System shutdown requested by task: tTMonitor
Critical Alarm being raised upon detecting the following task suspended: tAppStartup taskId 0x3a9d000 crash time WED JUN 15 16:36:43 2016

3
Mitel MiVoice Business/MCD/3300 / Database Question!!
« on: January 24, 2014, 10:46:12 AM »
Question Guys,
can the mitel 3300  database be exported and be imported onto a mitel 5000 system.  New to the 5000,really dont want to reconfigure, please let me know if this is possible.

4
Mitel MiVoice Business/MCD/3300 / Multiline Appearance Group Error
« on: November 27, 2013, 03:34:44 PM »
For some reason I went to check out the Multiline Appearance Group form and received (Generic Forms Error: An unidentified error has occurred.).  After clicking the option OK the same same error pops up.
If i were to change any of the Group Directory Number another Error comes up stating ( A system error has occured. Please note the following information and contact Technical Support. The parameter is incorrect.

Here's a log of the error:

Log Type   :   Software
Log Number :  490
Severity  :      Warning
Date  :           2013/Nov/27
Time   :          16:20:30
Source :         GenericForms
Description:   getCachedDetailData()->c73n5UjLvb-71Rf3PB_3DA, cm error 30, req 7.86
Module:          Main
File Name and Line Number:   GF_DataActions.cpp;4637
 


         
Log Type :        Software
Log Number:    491
Severity :         Error
Date  :             2013/Nov/27
Time :              16:24:38
Source :           DBA Adaptor
Description:     Error getting next tuple in view->86: Can not read view tuple.
Module:            Main
File Name and Line Number:   DBA_Adaptor.cpp;3426


ANY IDEAS?

5
Mitel MiVoice Business/MCD/3300 / Busy lines/locked lines
« on: October 10, 2013, 03:59:32 PM »
Good day team.

I have been working with this Mitel 3300 system and have been having problems with busy trunks, there are three analog hunt grouped lines going to the controller from the service provider and three other lines which they are extension from a Nortel pbx.
 we have found out , when the three extensions are plugged to the controller and calls are made from the Nortel pbx to any of the mitel extensions or the other way round once the call hangs up, it busy out which ever trunk is active, analog lines / ext lines from  Nortel pbx.
Also we went on removing those extension lines for two day from the controller and did not have not one busy trunk but once the extension lines are place onto the controller this is where the complications begins.
There's no one on  busy lines 2 1 1 7 and 2 1 2 9.

  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 2 1  1   1   | ONS on Embedded ASU  |Idle           |         |      |         
 2 1  1   2   | ONS on Embedded ASU  |Unassigned     |         |      |         
 2 1  1   3   | ONS on Embedded ASU  |Idle           |         |      |         
 2 1  1   4   | ONS on Embedded ASU  |Idle           |         |      |         
 2 1  1   5   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  1   6   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  1   7   | LS on Embedded ASU   |Busy           |Call Proc|1 032B|Wait     
 2 1  1   8   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  1   9   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  1  10   | LS on Embedded ASU   |Idle           |         |      |         
----------------------------------------------------------------------------
 Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 2 1  2   1   | ONS on Embedded ASU  |Unassigned     |         |      |         
 2 1  2   2   | ONS on Embedded ASU  |Unassigned     |         |      |         
 2 1  2   3   | ONS on Embedded ASU  |Unassigned     |         |      |         
 2 1  2   4   | ONS on Embedded ASU  |Unassigned     |         |      |         
 2 1  2   5   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  2   6   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  2   7   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  2   8   | LS on Embedded ASU   |Idle           |         |      |         
 2 1  2   9   | LS on Embedded ASU   |Busy           |Call Proc|3 0326|Wait     
 2 1  2  10   | LS on Embedded ASU   |Idle           |         |      |         
----------------------------------------------------------------------------   
we then have go to the command line, amazingly which ever circuit  we busy and rts command automatically the trunk on the other circuit which was busy would released and go back to normal state. Say we busy and rts 2 1 2 9 , 2 1 1 7 will automatically release and go back to normal state. Help needed ASAP.

Any ideas of my dilemma .
Thanks much.
http://www.mitelforums.com/forum/Smileys/default/smiley.gif

6
Mitel SX200, SX2000, and older SX platforms / Call Waiting notification on MITEL 200 ICP
« on: August 05, 2013, 05:21:35 PM »
Good day team

I am sort of new to the mitel 200 icp, but i know my way around since the support guy no longer works with us. My boss asked me to do some research on call waiting  option on the controller to notify the end user that there's another call awaiting.Can you guide me as to where this option is to enable it.

thank much
The new BEEEEE.

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