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Mitel MiVoice Business/MCD/3300 / Auto Answer for External Calls
« on: February 08, 2013, 08:27:03 PM »
I inherited a weird issue on our Mitel 3300 on 5.0 SP1 regarding Auto Answer.
Everything works correctly except when the incoming call is an external number, then the Auto Answer feature doesn't engage. Internal calls? no problem, auto answer picks it up right away.
Stranger yet, in working and testing with our telco company, we discovered that numbers on our Copper PRI did not have this issue. Auto Answer works whether it's an external or internal call. But on our Fiber PRI, external calls don't auto answer.
I'm fully aware that this may come down to an issue on telco's end, but I can't shake the feeling that there's something misconfigured (by my predecessors) somewhere in Mitel that is only affecting the DID's on the Fiber PRI. Any thoughts where I might be able to check?
Everything works correctly except when the incoming call is an external number, then the Auto Answer feature doesn't engage. Internal calls? no problem, auto answer picks it up right away.
Stranger yet, in working and testing with our telco company, we discovered that numbers on our Copper PRI did not have this issue. Auto Answer works whether it's an external or internal call. But on our Fiber PRI, external calls don't auto answer.
I'm fully aware that this may come down to an issue on telco's end, but I can't shake the feeling that there's something misconfigured (by my predecessors) somewhere in Mitel that is only affecting the DID's on the Fiber PRI. Any thoughts where I might be able to check?