Topics

31

MiVoice Office 250/Mitel 5000 / 5340 Fatal Exception

« on: July 10, 2014, 11:25:41 AM »

5000 - v60961

Customer just sent me a jpg of a 5340 display showing a Fatal Exception. I have not had a chance to remote in and check the system logs yet. I assume it is a network issue of some sort, but of course they will want me to pinpoint the problem with their network. Any ideas?

Fatal Exception- 30

Exception 4 Address (load/instr
fetch) @9423a614 Task:
PegThread Stack usage(3) SP
0x9497feb0 Cause
0x10000010 SR 0x10008c01
Bad 0x00000009 05.02.01.05
max: 220

32

Mitel MiVoice Business/MCD/3300 / 5330e on 4.2 SP1?

« on: June 24, 2014, 02:38:20 PM »

MXe 4.2 SP1
 
Sales sold (10) 5330e endpoints. Installation Guide says: "supported by MCD 5.0 & later". I am looking to confirm that these will not work at all on 4.2 software before returning/re-ordering endpoints.

33

Mitel MiVoice Business/MCD/3300 / Remote Call Forwarding

« on: June 02, 2014, 03:37:44 PM »

MCD 4.2
UCA 5.0
iLink 9.0

I have a customer looking to remotely activate call forwarding on their office endpoints. I am fearful of implementing DISA to allow this because of prior fraud/hacking experiences with this customer. Anyone know of any UCA or iLink options, or any other method that could be used to achieve their request?

34

Mitel Software Applications / Dial By Name has No Greeting

« on: June 02, 2014, 11:29:18 AM »

NuPoint 15.0.0.37.01 on MAS 4.0

Customer wants to implement Dial By Name Directory. Created MB with FCOS 292 & made it a Dial By Name Call Flow. It answers and will transfer me to the correct extension/name, but there is no audio prompt/greeting until the transfer begins and I hear ringing. Tore down & rebuilt, restarted NuPoint svcs, still no greeting. I just did this on a new install last week and am baffled. What am I missing???

35

Mitel MiVoice Business/MCD/3300 / OPX T1

« on: May 07, 2014, 03:22:24 PM »

MCD (ISS & MXe)
12.0.3.15

I have an Axxess customer migrating to MCD. They currently use T1 (non-PRI) cards in the Axxess systems configured as T1/ESF/B8ZS, with the channels configured as (24) OPX (dialable) extensions. The cards are connected to their conferencing bridge. The OPX extensions are HG members in the CONF BRIDGE Hunt Group, which internal users dial directly, and outside users call a DID pointed to the HG.

I am not seeing any OPX options in the 3300 T1 programming or documentation. I thought I had a 5000/3300 networking doc that would help, but it's networking via SIP, not OPX. Any ideas, direction, or help is greatly appreciated.

36

MiVoice Office 250/Mitel 5000 / 5000 networking to Broadsoft Enterprise

« on: March 18, 2014, 05:43:34 PM »

It appears I get to try and network a 5000 with a Broadsoft Enterprise v17.2 on Friday via SIP trunking. I've done it with 5000/3300, but this will be new to me. Anyone had experience with this?

37

Mitel MiVoice Business/MCD/3300 / Mailbox Error

« on: February 05, 2014, 04:27:15 PM »

I think I've seen this before, but cannot find:

3300
v12.0.0.52 - Embedded VM

User calls VM and instead of being prompted for password, hears "In use, try again later".

38

Mitel Software Applications / UCA Group Chat Timeout

« on: February 05, 2014, 04:18:24 PM »

vUCA
v5.0.28.0

Customer reports when users are in group chat, it times out after about an hour and no one is able to type anything.

Are there any timers for chat (group)? Any ideas?

39

Mitel MiVoice Business/MCD/3300 / Hold Recalls

« on: January 29, 2014, 04:27:14 PM »

MCD 6.0 SP2

Is it possible to have hold recalls go to the Mailbox of the DN the call was holding on if the recall is not answered (NuPoint or Embedded)?

40

Mitel MiVoice Business/MCD/3300 / MCD Trunk Extensions

« on: January 27, 2014, 01:03:22 PM »

MCD 6.0 SP2

Scenario - I am migrating a customer from Multi-Node Axxess ATM’s into clustered MCD’s. I am using call recording via Tracer PRI/T1 taps. Currently they have a 5-digit numbering scheme for trunks, which I would love to be able to keep, to reduce programming changes for recording/reporting on cut-over weekend.

Question – Is there a way to allow the use of 5-digit trunk extensions in MCD? It currently only allows 4-digit.

41

Introduction and Announcements / Hello

« on: October 29, 2013, 04:34:12 PM »

Hi All,

I am a new member with about 30 years of Inter-Tel Axxess/5000 experience. I just stumble upon your forums today, registered, and will do what I can, when I can to help your community.