Topics

16

Mitel MiVoice Business/MCD/3300 / call forward to external destination PRI

« on: March 17, 2021, 06:58:20 AM »

I have an issue in one of our site with PRI link - when the users try to call forward to any destination (mobile or national number) it works , but when they try to forward (call forward always) to our main number ( in another city) it doesnt work.

we are able to call this main destination , the issue is only when we try to use the call forward always- to this destination.

 i have already open a case , but i have no answer . Any idea please ?



2021-02-11  23:17:11  Link 1  - To Mitel   - HLen 4, ILen 13, IType 5
SAPI 0 TEI 0 C/R 1 P/F 0 NR 14 NS 66 INFO Dest PD=0x8 CR=0x7d4  PROGRESS(0x3)
1   00001000 Information Element: Cause: 
2   IE Length                   : 2 octets
3   1------- Extension bit      : Not Continued
    -00----- Coding Standard    : CCITT
    ---0---- spare 
    ----0111 Location           : International Network
4   1------- Extension bit      : Not Continued
    -1110010 (0x72)Unknown/Invalid cause code!!
1   00011110 Information Element: Progress Indicator:
2   IE Length                   : 2 octets
3   1------- Extension bit      : Not Continued
    -00----- Coding Standard    : CCITT
    ---0---- Spare              : Spare
    ----0010 Location           : Public network serving the local user
4   1------- Extension bit      : Not Continued
    -0000001 Description        : Call is not end-to-end ISDN

17

Mitel MiVoice Business/MCD/3300 / Backup Mivb from MSL

« on: January 15, 2021, 01:16:17 PM »

when i try to backup the Mivb from MSL : an error has occured while preparing the system for backup. Plese see log for more information.

Does any one know the name of the logs to check in the "view log files" ?

18

Aastra - MiVoice Office 400 and MiVoice MX-One / Sip dect OMM v2.6.4

« on: December 21, 2020, 04:56:43 AM »

hi guys ,

i have a customer with Sip dect OMM 2.6.4 ,(RFP 31 base stations) , i need to upgrade to v8 if it's possible. I know that i have to upgrade to V3 then V4 then v6 ....

but i cant find any process to do that.

any help please

19

Mitel MiVoice Business/MCD/3300 / Call server ip address

« on: December 03, 2020, 07:13:08 PM »

Hello fellows,

Do you know where the ip address of the call server is located except in the lan configuration, the network elements, the trunks icp networking and the msl / dhcp?  I have upgraded + changed the ip address , and the phones are still trying to contact the old ip address of my call server.  In option 125 I have the new ip address, and I reset factory all phoned, but they are still trying to contact the old address.

Any idea

20

Mitel MiVoice Business/MCD/3300 / Ex Controller Web Gui

« on: December 02, 2020, 10:06:17 AM »

Hi guys ,

does anyone know how to reset the password for Ex controller web Gui ?

21

Mitel Software Applications / Micollab client error

« on: November 18, 2020, 12:37:01 PM »

hello fellows,

I have an issue with the micollab client V8.
micollab server: 192.168.2.10

if i install the client in the same  subnet it works 192.168.2.0
if i install it in the 192.168.1.0 subnet it doesn't work.
I have error 41 which corresponds to a port 36008 or firewall problem.

I don't have a firewall between these two subnets and the TNA tells me that port 36008 is open.


any idea ?

cheers

22

Mitel MiVoice Business/MCD/3300 / failover issue

« on: November 03, 2020, 12:30:31 PM »

Hello fellowsn

when the phone switched from the Primary ICP to the Secondary ICP due to connectivity reasons... it lost contact with the Primary ICP and went into "failover" to the Secondary ICP. when the primary return to services , some phones return to the primary , but some others (same model, version , firmware) stay in the secondary even if we try to force a phone back with the Hst_cancel command. we have to restart the phones to resolve the issue.

any idea why ?

23

Mitel Software Applications / Next gen

« on: October 30, 2020, 07:46:45 PM »

Hi guys,
We are using micollab client 7.3 legacy, and we want to use next gen (only in lan mode). Any help to set up this?

24

Mitel MiVoice Business/MCD/3300 / Mivb console with call coverages services

« on: October 22, 2020, 06:19:23 PM »

Hello fellows, I have set up a call coverages on a MiVoice Business console to play a hunt group rad while the console is ringing.  On the 1st call I can hear my huntgroup playing, on the other hand if I have a second call I hear the dial tone and I don't have the hunt group message.
I have two rad port in my rad hunt group. If i call my two rad ports i can hear the music.
 An idea ?

25

Mitel MiVoice Business/MCD/3300 / trunks alarm

« on: October 19, 2020, 02:25:58 PM »

hi guys ,
I have a major alarm on of of our PBXs: "There is a mismatch between the Trunks - Used count in the System Capacity form and the trunk count output by the Alarm maintenance command."

vMivb V8 , any idea ?

26

Mitel MiVoice Business/MCD/3300 / V9.1 server-manager issue

« on: October 15, 2020, 03:57:39 AM »

on the last release 9.1, I can't go to the server-manager from the ESM main page.

Even if I've already checked "server manager" for my system login in "user authorization profiles"

does anyone have the same issue?

27

SIP On Mitel / Sip dect omm v6

« on: October 14, 2020, 06:44:53 PM »

Hi guys,

In the customer office , I have only one master rfp35 which acts as omm server.  In the sip dect I see it disconnected (red cross), and I don't know what I have to do to switch to green and be able to register my phones.  An idea ?
Cheers

28

Mitel MiVoice Business/MCD/3300 / Acd path + Rad

« on: October 07, 2020, 03:46:25 PM »

Hi guys ,

i set a DID speedcall to my acd path number (inside I put a hunt group to play "we are currently closed"), I have no interflow.

what I want to do is stop the call after playing "we are currently closed.....(so in the COS of the RAD), I adapted the "Answer Plus Message Length Timer" to the time of my message.

but when i call my DID number, after "we are currently closed ..." i can hear my music on hold . In my Acd path , the MOH is set to "none"

any idea?

29

Mitel MiVoice Business/MCD/3300 / upgrade Mivb from V8 to V9

« on: September 25, 2020, 06:25:05 AM »

Hi guys

I would like to upgrade a virtual Mivb from V8 to V9, do I have to deploy a new VM in V9, run the Migration tool to recover a validated backup and then make a clear hardware Id of the VM on V8 and do then a restore  on the V9?

do you have the right method please ?

30

Mitel MiVoice Business/MCD/3300 / failover question

« on: September 04, 2020, 06:56:46 PM »

when the primary ipbx is down, on older 5xxx phones you could see on the screen that the phone is attached to the secondary ipbx.
with the 69xx this is no longer possible.

do you know how i can know if i'm on my primary or secondary ipbx?

i need to know because i have emergency phones which can't be resilient on the secondary ipbx, and i need to know that the primary ipbx is turned off.