Topics

121

Mitel MiVoice Business/MCD/3300 / Embedded Advanced Voicemai to Email

« on: January 16, 2009, 03:34:17 PM »

I've got two small customers, each with a CX, that have advanced voicemail. Of course the sales guy sang them the praises of voicemail to email. Here's the problem though, these are small non-profit organizations and don't have local email servers. (Both use their ISP's POP/SMTP server.) The local ISP requires authentication to send with its SMTP, anyone have any ideas? To the best of my knowledge the 3300 can't do SMTP authentication, so it fails to connect. Any help/ideas is appreciated.

122

Mitel MiVoice Business/MCD/3300 / Software Assurance

« on: November 09, 2008, 10:08:52 PM »

I have customer who's 3300 is out of warranty. They want to upgrade to 9.0 from 7.1. We called and were told that all they needed to do was purchase software assurance, we apply it to their AMC record, and they'd be good to go. However, when I try to apply it to their AMC record, it returns the following error: " 1 Failed due to - Assignment Error - This product requires active ('Access to all 3300 software versions','3300ICP Re-enlist') settings(s)"

Anyone ever see this, or was customer/pre-sales support wrong about what we had to do?