Topics

106

Mitel Software Applications / Nupoint- call flow mailbox

« on: November 09, 2017, 06:14:30 PM »

Hi guys;

does anyone know how to set up in Nupoint ,  a mailbox to announce only a message and not leave the possibility to the caller to record a message?

Thank you.

107

Mitel MiVoice Business/MCD/3300 / Key template

« on: October 24, 2017, 09:00:58 AM »

Hi ,

 I have to use user Template  on Micollab associete with key Template on controllers . In this key Template i have two Personal keys" The first for Deskphone( 1234) The second for soft phone ( extension 1*234)
The issue : For Deskphone i checked "Use Prime DN" but for softphone i don't know how to put the second extension. If i checked "Use Prime DN" i have a duplicate keys error in Micollab. And if its blank i can't apply the template.

Any idea ?

108

Mitel MiVoice Business/MCD/3300 / hold on the second call

« on: October 17, 2017, 10:44:51 AM »

Hello ,

I have a customer who wants to put music on hold when a user is already in communication (on the second call)

and can then transfer the call to the voicemail after a delay.

Someone has an idea ?

Thanks

109

Mitel Software Applications / Mivoice console : display called number

« on: September 28, 2017, 10:22:48 AM »

Hello,
my customer has a mivoice business console, the operator have to manage 3 company and must present according to

the company called, how can i present the called number and not the caller's number, and if I can

having both is even better.

Thanks

110

Mitel Software Applications / Call flow line group

« on: September 25, 2017, 11:44:09 AM »

Hi guys ,

I created a call flow line group basic (attached)

On the other hand I do not know what I have to do  in Pbx side to make arrive my external number to this call flow.

Thank you for your help.

111

Mitel Software Applications / Micc - IVR Port status shows as Unknown

« on: September 22, 2017, 04:34:10 AM »

Hello ,

in Contact center client , All my ivr Port works but status shows as Unknown

this KB did not resolve the problem: http://micc.mitel.com/kb/KnowledgebaseArticle51731.aspx


any idea ?

112

Mitel Software Applications / Mivoice business console

« on: September 15, 2017, 09:31:43 AM »

Hu guys ,

i have an issue with mivoice console

i can use the console with the session (Eric)
but when im logged on the same computer with a different session ( Tom) i can't: "transport channel is down.directory services are unavailable"

When i exucute the console from Tom session as administrator it works. My Customer doesnt want to give admin access to Tom.

Why it works with Eric and not Tom ?

They have the same rights.

Thanks.

113

Mitel Software Applications / Voicemail from Micollab client

« on: August 21, 2017, 05:10:08 AM »

Hi,

Im not able to read voice messages from Micllob client and from Web ucs.
i can view the new messages but when i click on play , nothing happen.
From deskphone , i can heard the message

Any idea ?

Thanks

114

Mitel Software Applications / Mivoice call recorder

« on: June 26, 2017, 11:41:00 AM »

Hi guys ,

im not able to export audio files from Mivoice manager ( enclosed) and also from Navigator .

Any idea ?

thanks .

115

Mitel MiVoice Business/MCD/3300 / Mitel 6940 Problems

« on: June 14, 2017, 06:17:29 PM »

Hello everybody.
 I have several problems with new 6940 phones.
1 I cant see the phonebook(internal directory number)  with the contact key and I can not set a phobebook key.

2 when I receive a voice message. If i press the voicemail key I have no message but when I call the voicemail hunt group i can listen to the message.
 
3 I paired my mobile with the 6940. When I receive a call I see the name of the caller on my mobile but on the 6940 I see only number.

Thanks

116

Mitel Software Applications / Micollab client with outlook

« on: February 13, 2017, 12:40:33 PM »

Hi ,

 We are currently using Outlook 2016 with exchange 2007. We want to integrate micollab client on Outlook . We user Micollab 7.2 but i dont not how install the plugin and where i can found it.

Any idee ?

Thanks.

117

Mitel Software Applications / CCC interactive visual queue

« on: January 23, 2017, 06:22:54 AM »

Hi , guys ,

i'cant see anything on itearctive visual queue , Do you know what I have to set to see my queue?

Thanks

118

Mitel MiVoice Business/MCD/3300 / Call History on 5604

« on: December 16, 2016, 03:32:22 AM »

Hello,

 I can not get the history calls on dect 5604 while on the same installation it works with the 5603. The COS and the sip device capabilities are the same.

 Any idee ?

119

Mitel MiVoice Business/MCD/3300 / Call forward to external destination.

« on: November 18, 2016, 03:21:50 PM »

Hi ,
can anyone help me about this case .

When i use speedcall to external destination  : it work ( for exemple speed call 2222 ---> 0044xxxxxxxx)
when i call directly 0044xxxxx : it work

when i make a call forward always to 0044xxxxxx : doesn't work
when i use 2222 in call forward always : it work

For all this tests , i use the device number 3111 (5320e)

in the Cos : call forward YES , call forward internal/external destination YES.

Any idee ?

Cheers.

120

Mitel Software Applications / Micc Migrate Licenses

« on: October 11, 2016, 03:47:10 AM »

 Hello ,
 I want to migrate Micc licenses from 6.0 to 8.1, anyone know how on AMC ?

 Thanks