Messages

1

Mitel MiVoice Business/MCD/3300 / Re: proper way to remove / reassign an extension?

« on: October 21, 2011, 05:45:06 PM »

Brantn - Thanks for the info. I used the Multiline IP Set Config form and deleted the MAC for ext 101, leaving it blank and update the MAC for ext 102 with the phone's MAC that was on 101. I plugged the phone in  with its new assigned extension and it came right up and rings when dialed via ext or DID. Initially, these two phones were identically programmed it looks like nothing else needed to be changed.

The bad news is that it didn't resolve the issues my remote employee is having. But that's for another post.

Thanks again for the help.

2

Mitel MiVoice Business/MCD/3300 / Re: proper way to remove / reassign an extension?

« on: October 18, 2011, 11:31:17 AM »

@brantn - Thanks for the reply!

Both phones are set as multiline devices. I assume I'd make the changes you mention in the Multiline IP Set Configuration form?

Will that also update/effect other instances of the extension found on other forms?

Thanks again!

3

Mitel MiVoice Business/MCD/3300 / proper way to remove / reassign an extension?

« on: October 18, 2011, 10:03:54 AM »

Hello..

I have a remote employee set up with the teleworker solution in a 3300 ICP. Recently, his 5215 set stopped working. It gets an IP from his local DHCP and then hangs at "downloading 10..."
But that another issue! What I need to do is assign his extension to another phone and ship it to him as a replacement asap.

The replacement phone I have available to use already has another extension assigned (101).
What I need to do is:

• Delete the extension (101) on the phone that will be used as the replacement.
• Change the replacement extension to the remote workers existing extension (102).

I know there are a number of forms that the extension numbers appear in. Is there a a base/root form where changes made to an extension will effect other forms it appears in?

My thought is to use
Group Administration Tool > Manage Extensions > Delete (101)
Group Administration Tool > Manage Extensions > Edit (102) and update the MAC with the former 101 MAC to assign the 102 extension to it.

Is that the proper way to go about this, and if not, can anyone direct me to the information on the proper way to do this. I do not have a MOL account unfortuniately.


Any help is greatly appreciated.