Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Answer when busy, announce and place on hold

« on: April 14, 2011, 07:43:53 AM »

Hmm... OK, thanks for that... I could see it was going to be complicated - I guess I was right!

OK - maybe the help files aren't *so* bad - I've seen worse, for sure. But perhaps they assume some training.

Bye

2

Mitel MiVoice Business/MCD/3300 / Re: Answer when busy, announce and place on hold

« on: April 13, 2011, 04:17:07 AM »

Hi - thanks for your question: it is a 5224, dual mode.

I have looked at some help files, but don't find them very helpful. I'm not all that familiar with the system or the terminology. I don't see anything called 'ACD' in the alphabetical index (on sysadminhelpmain.htm). It took an hour just to find out what 'RAD' stood for... I think the term 'help' with those files is a bit tongue-in-cheek. :-)

I'm familiar with the system up to the point of doing basic changes to extensions (assigning functions to the buttons, and I've recently updated the music on hold), but that's about it so far.

2 attempts to get past the *!** Captcha so far... Third time lucky?

3

Mitel MiVoice Business/MCD/3300 / Answer when busy, announce and place on hold

« on: April 12, 2011, 12:46:53 PM »

Hi, with the 3300, we would like to set it up so that if a call to the main reception phone isn't answered after say 5 rings, a short message is given to the caller and then they are placed on hold. I don't know if we have a Recorded Announcement Device (RAD) or not, but I suppose we could get one if necessary, whatever it is - or upload a digital file to the system somewhere (preferred). Is this feasible?

PS - any chance of the Captcha system on this site being made a little bit more legible?

Thanks.