Messages

1

MiVoice Office 250/Mitel 5000 / Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible

« on: July 02, 2021, 09:02:41 AM »

Is there a specific document I can reference how to procure and install the Level 2 OAI License?

2

MiVoice Office 250/Mitel 5000 / Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible

« on: July 01, 2021, 07:26:14 PM »

Hi TE,
Appreciate your time on this one. I will need some time to sort out the license procurement with Mitel.

Thanks,
Todd

3

MiVoice Office 250/Mitel 5000 / Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible

« on: June 30, 2021, 02:38:17 PM »

On SA&D I did capture messages starting the web connection failed

Also TE, I noticed on the other thread that your SA&D keeps installing over previous starting from 6.2.2.13 up to 6.3.9.102
I wonder if I need to try the same or a fresh installation of 6.3.9.102 is ok which is what I have currently.

4

MiVoice Office 250/Mitel 5000 / Re: Office 250 - Sys Admin & Diag - DB Programming UI not visible

« on: June 30, 2021, 01:41:38 PM »

I show errors on MCS but not in SA&D

5

MiVoice Office 250/Mitel 5000 / Office 250 - Sys Admin & Diag - DB Programming UI not visible

« on: June 30, 2021, 12:31:04 PM »

I am new to Office 250 and faced with some challenges with Licensing the HX Controller.

I understand a dedicated PC Win10 is needed to control the HX Controller.
MCS and Sys Admin & Diag are the tools installed. I already used MCS to enter Site and License information and it is stored but not pushed to the HX.
I need to push somehow to the HX.

I have installed 6_3_102_0-SysAd_6_3_9_102-DBP-64bit but run into trouble. The tool can connect to the HX but when I select the "Launch DB Programming" no UI GUI shows up. What could be causing this?

6

MiVoice Office 250/Mitel 5000 / Re: Admin and DB version doesnt run - But looks correct

« on: June 30, 2021, 11:42:49 AM »

Is the customer pc and hx controller on the same network subnet?

7

MiVoice Office 250/Mitel 5000 / Re: Admin and DB version doesnt run - But looks correct

« on: June 30, 2021, 10:19:21 AM »

I am a newbe performing greenfield install of Office 250. I had the same issue as Rick and was due to using a newer version of Sys Admin & Diag software.

Once I un-installed "6_3_106_0-SysAd_6_3_9_106-DBP-64bit.exe" and installed "6_3_102_0-SysAd_6_3_9_102-DBP-64bit.exe"

Once I did this I was able get to the System Account - DB Programming login screen but not sure where do you get the username password for this?
Is there a specific document that I should be following to perform Licensing the HX Controller?